Main characteristics
- Location
- Cheltenham, South Australia
- Company
- APT Travel Group
- Employment type
- Contract\u002FTemp
- Category
- Hospitality & Tourism
Job summary
ABOUT USCaptain's Choice, Botanica and Antarctica Flights are boutique travel brands offering extraordinary experiences to our guests. As part of the Australian privately owned APT Travel Group, we create bespoke and unique travel experiences.Captains Choice has been setting the agenda in luxury travel for over 25 years. We make the impossible possible, providing luxury travel to all corners of the globe using exclusive modes of transport including private jets, luxury trains and boutique vessels. Founded in 1994, Captains Choice continues to create the worlds most life-enriching journeys; taking an uncompromising approach to curating the unique and unrepeatable.Botanica specialises in botanically focused tours and cruises, creating unique itineraries led by expert botanical guides.Antarctica Flights offers the world's most unique day trip a scenic flight from Australia over Antarctica.
We have the following positions available those with travel industry experience or starting/completed Certificate IV in Travel and Tourism:1 x full time role on a 12 month fixed term maternity leave cover1 x part time (3 days a week) on 12 month fixed term
THE ROLE
Based in our Cheltenham (VIC) office, our Guest Relations Consultants are responsible for the end-to-end sale and service of travel bookings for guests and travel agents, with a focus on exceptional customer service. In line with our bespoke journeys, our service is recognised by our guests as industry leading. Specifics for the role include:Experienced Travel Consultancy with strong destination knowledgeBe the contact point for sales and service enquiriesProvide exceptional service, across all guest interactionsDevelop and maintain effective and efficient work processes and proceduresEffectively communicate with internal and external staffPerform administrative tasks assigned by the greater business unitEstablish and maintain a continual review of guest touch pointsEmbrace and living the company values
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholdersBetter together - We are better when we connect and collaborate, valuing all opinionsFor tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefitsCelebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
ABOUT YOU
As an experienced Guest Relations consultant, you will bring the following to the role:Experience in a telephone sales environment along with email correspondencePreferable qualifications of starting or completed Certificate IV in Travel and TourismAbility to work in a fast paced and changing environmentPrevious travel industry experience and working knowledge of a GDS - SabrePassionate about delivering luxury travel experiencesExceptional customer service and relationship building skillsExcellent written and oral communication competencyHigh quality attention to detailA positive and enthusiastic approach to your work and colleagues
WHAT WE OFFER:Experience our premium products on regular familiarisation tripsComprehensive training across our processes & product rangesMonday to Friday, no weekends, or late nightsHybrid working from home model4 weeks annual leave per year plus a bonus week if requirements are metOpportunities to give back via our workplace giving initiatives and volunteering days through our One Tomorrow FoundationLearning and career development opportunitiesGreat team environment throughout the companyOnsite parking, close to public transport and shops
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.
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