Main characteristics
- Location
- Brisbane, Queensland
- Company
- EventsAIR
- Employment type
- Full time
- Category
- Sales
Job summary
About us:EventsAir is a leading provider of award-winning event management software to organisers of complex in- person, hybrid and virtual events globally. Our software is used extensively in Australia and New Zealand and growing rapidly around the globe with offices in North America and Europe.
As a technology leader for live, hybrid and virtual events, our platform and services are used in over 90 countries around the globe. With a recently secured major investment from The Riverside Company, EventsAir is now poised to expand and accelerate its global presence.
Your role:
The role of the Account Manager is to build relationships with existing clients through the understanding of their business needs and goals. You will also develop strategies to grow and retain our customer revenue base and ensure that you are providing quality, cost-effective services.
Your role will involve:
Building and nurturing long-lasting relationships with customers. Gain a deep understanding of the clients needs and develop tactics that will deliver the most appropriate products or services.
Key focus will be on customer retention and revenue growth. Measurement of success via renewals and upsells and cross-sell activity plus customer satisfaction scores.
Grow customer wallet share by introducing services and products to enhance the user experience.
Actively engage with customers and accounts to increase spend and drive new revenue
opportunities.
Daily customer activities calls, email, campaigns, follow-ups etc
Responsibilities:
Key point of contact between the company and the client to help solve problems and achieve business goals by building trust and providing strategic and realistic solutions.
Achieve and improve set customer retention targets to develop customers for life.
Set strategies to upsell and cross into existing customers and drive user product acceptance
Exceed aftersales revenue targets via effective customer outreach programs and activities
Report on Customer metrics - Customer Contact, Renewals and Add-On revenue.
Assist with escalations of any challenges our customers have in terms of using the product or barriers to growth, taking appropriate action including orchestrating the appropriate resources or department for the resolution of such queries
Coordinating with our marketing, pre-sales, success, and support teams to ensure a smooth customer journey.
Requirements
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Zoho CRM, Sales force .
Professional certification (eg: from Strategic Account Management Association)
Understanding of sales performance metrics
Excellent communication and negotiation skills
An ability to deliver projects and answer inquiries on time
Business acumen with a problem-solving attitude
Benefits
Benefits
Work with a cutting-edge technology company which combines the agility of a start-up, with the stability of an established industry leader
Flexible working including WFH
Opportunities for international travel
Strong brand recognition in APAC with growing footholds in other markets
Clearly articulated career advancement opportunities, within the region and internationally
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