Main characteristics
- Location
- Glebe, Tasmania
- Company
- Randstad
- Salary
- AU$ 55000 - AU$ 55000 /per year
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job detailsWe support applications from all members of our community for equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements, even in ways we have not thought of. Our merit based recruitment practices are founded on building diversity by fostering an inclusive, flexible and equitable workplace.
Short summary
Randstad has partnered with Momentum Energy for an exciting opportunity to join the renewable energy industry.
The recruitment of this position constitutes part of the Randstad Recruitable Hydro Tasmania Pilot and is open only to applicants with disability. The Pilot is a government funded program specifically for the recruitment of people with a disability. Having a disability is a genuine occupational requirement for the position under the special measures s 45(1)(b)(iii) of the Anti-Discrimination Act 1998 (Tas).
Momentum Energy is a power company owned by Hydro Tasmania, Australias largest generator of renewable energy. They are on a mission to make energy simpler, and more human for customers. And it starts with their people: as they grow, Momentum Energy is nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected.
About the Team
Momentum Energy is a 100% Australian-owned and operated, energy retailer. They pride themselves on innovation and outstanding customer service. To date, they retail electricity in Victoria, New South Wales, South Australia, Queensland, the ACT, and the Bass Strait Islands.
An opportunity has become available to work in the Contact Centre team as a Customer Care Agent on a full or part time permanent basis, however you would need to be available to work full time hours during your first 6 weeks of training. This is a great opportunity to start your career with Momentum Energy.
About the role
The Customer Care Agent will be a phone based role, as a first point of customer contact to ensure both internal and external customers (including field sales teams).
With the contact centre operating from 8am - 7pm, Monday - Friday, there will be a rotating roster and will need to be available for regular shifts during these hours.
- Provide a high level of customer service offering a one stop shop and first call resolution mindset
- Undertake a variety of tasks associated with customer service, basic billing and account maintenance
- Entering accurate details of customer communications, into Momentum Energys systems
About you
- Strong verbal and written customer communication skills
- Confident in using various software packages, including Microsoft Office
- Ability to build rapport with customers to understand their needs
- Professional attitude and strong work ethic
About Momentum Energy
Momentum Energy is owned by Hydro Tasmania, Australia's largest generator of renewable energy - generating hydro and wind power. Hydro Tasmania is also the nation's largest water manager. It is owned by the State of Tasmania and has been at the forefront of renewable energy innovation for more than 100 years.
Momentum Energy encourages and welcomes people of all ages, cultural backgrounds, abilities, genders and sexual orientation. They are a safe, inclusive environment where you can grow and thrive whilst helping to carry forward their legacy in renewable energy.
Eligibility
This special measures vacancy is open only to people with a disability. Successful applicants must provide evidence to confirm they are a person with a disability. Evidence of disability does not include information about the type of disability. Suitable evidence of disability will include a certificate or letter from a registered medical practitioner. The following documents will also be acceptable:
- letter from a Disability Employment Service or jobactive provider
- letter from a secondary or tertiary institution disability services unit to a recent student.
Remember to let us know if you require any adjustments during the recruitment process, were happy to help.
[Apply online].
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
We support applications from all members of our community for equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements, even in ways we have not thought of. Our merit based recruitment practices are founded on building diversity by fostering an inclusive, flexible and equitable workplace.
Short summary
Randstad has partnered with Momentum Energy for an exciting opportunity to join the renewable energy industry.
The recruitment of this position constitutes part of the Randstad Recruitable Hydro Tasmania Pilot and is open only to applicants with disability. The Pilot is a government funded program specifically for the recruitment of people with a disability. Having a disability is a genuine occupational requirement for the position under the special measures s 45(1)(b)(iii) of the Anti-Discrimination Act 1998 (Tas).
Momentum Energy is a power company owned by Hydro Tasmania, Australias largest generator of renewable energy. They are on a mission to make energy simpler, and more human for customers. And it starts with their people: as they grow, Momentum Energy is nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected.
About the Team
Momentum Energy is a 100% Australian-owned and operated, energy retailer. They pride themselves on innovation and outstanding customer service. To date, they retail electricity in Victoria, New South Wales, South Australia, Queensland, the ACT, and the Bass Strait Islands.
An opportunity has become available to work in the Contact Centre team as a Customer Care Agent on a full or part time permanent basis, however you would need to be available to work full time hours during your first 6 weeks of training. This is a great opportunity to start your career with Momentum Energy.
About the role
The Customer Care Agent will be a phone based role, as a first point of customer contact to ensure both internal and external customers (including field sales teams).
With the contact centre operating from 8am - 7pm, Monday - Friday, there will be a rotating roster and will need to be available for regular shifts during these hours.
- Provide a high level of customer service offering a one stop shop and first call resolution mindset
- Undertake a variety of tasks associated with customer service, basic billing and account maintenance
- Entering accurate details of customer communications, into Momentum Energys systems
About you
- Strong verbal and written customer communication skills
- Confident in using various software packages, including Microsoft Office
- Ability to build rapport with customers to understand their needs
- Professional attitude and strong work ethic
About Momentum Energy
Momentum Energy is owned by Hydro Tasmania, Australia's largest generator of renewable energy - generating hydro and wind power. Hydro Tasmania is also the nation's largest water manager. It is owned by the State of Tasmania and has been at the forefront of renewable energy innovation for more than 100 years.
Momentum Energy encourages and welcomes people of all ages, cultural backgrounds, abilities, genders and sexual orientation. They are a safe, inclusive environment where you can grow and thrive whilst helping to carry forward their legacy in renewable energy.
Eligibility
This special measures vacancy is open only to people with a disability. Successful applicants must provide evidence to confirm they are a person with a disability. Evidence of disability does not include information about the type of disability. Suitable evidence of disability will include a certificate or letter from a registered medical practitioner. The following documents will also be acceptable:
- letter from a Disability Employment Service or jobactive provider
- letter from a secondary or tertiary institution disability services unit to a recent student.
Remember to let us know if you require any adjustments during the recruitment process, were happy to help.
[Apply online].
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- experience
1 year
- skills
call centre, customer service, inbound calls, contact centre,
- qualifications
- -
- education
Secondary School/High School
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