Main characteristics
- Location
- Bedford Park, South Australia
- Company
- Randstad
- Employment type
- permanent
- Category
- call centre & customer service
Job summary
job detailsDo you have a passion for the finance world and are looking for your next career move that will offer growth within a supportive environment?
Randstad are currently seeking career minded customer service and administration professionals to join one of Australias largest financial institutions. This is a great opportunity to take your customer service career to the next level!
The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entail taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. This role will have a heavy focus on the superannuation department.
Tasks include, but are not limited to:
...
- Facilitate a high volume of inbound enquiries regarding customer superannuation and insurance
- Provide knowledge around products and services
- Act with urgency and respond to customer inquiries or requests immediately (phone and email)
- Regular contact with customers and advisers to maintain and develop business relationships
- Provide accurate information regarding insurance and superannuation funds for each customers
- Contributing to the development and continuous improvement of customer experience
The ideal candidate will have:
- Strong background in customer service
- Strong administration and processing skills
- Professionalism resilience and empathy when handling inbound and outbound calls
- Possess strong communication skills, written and verbal
- Have capability to assist customers in a timely and efficient manner
- Possess high degree of attention to detail and accuracy
Important information about the role:
- Commencement date 29th August 2022
- Permanent full time position
- Roster will be Monday through to Friday
- Rotating roster 8am to 8pm
- Bedford Park location
Benefits
- Intensive on-boarding and structured training
- On - going on the job coaching
- Great career development opportunities
- On site Parking
- Birthday and anniversary celebrations
Applications:
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
Do you have a passion for the finance world and are looking for your next career move that will offer growth within a supportive environment?
Randstad are currently seeking career minded customer service and administration professionals to join one of Australias largest financial institutions. This is a great opportunity to take your customer service career to the next level!
The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entail taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. This role will have a heavy focus on the superannuation department.
Tasks include, but are not limited to:
- Facilitate a high volume of inbound enquiries regarding customer superannuation and insurance
- Provide knowledge around products and services
- Act with urgency and respond to customer inquiries or requests immediately (phone and email)
- Regular contact with customers and advisers to maintain and develop business relationships
- Provide accurate information regarding insurance and superannuation funds for each customers
- Contributing to the development and continuous improvement of customer experience
The ideal candidate will have:
- Strong background in customer service
- Strong administration and processing skills
- Professionalism resilience and empathy when handling inbound and outbound calls
- Possess strong communication skills, written and verbal
- Have capability to assist customers in a timely and efficient manner
- Possess high degree of attention to detail and accuracy
Important information about the role:
- Commencement date 29th August 2022
- Permanent full time position
- Roster will be Monday through to Friday
- Rotating roster 8am to 8pm
- Bedford Park location
...
Benefits
- Intensive on-boarding and structured training
- On - going on the job coaching
- Great career development opportunities
- On site Parking
- Birthday and anniversary celebrations
Applications:
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- Randstad are currently seeking career minded customer service and administration professionals to join one of Australias largest financial institutions.
- qualifications
- customer service
- call centre
- education
- Secondary School/High School
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