Main characteristics
- Company
- Novotel Devonport
- Employment type
- Full time
- Category
- Hospitality & Tourism
Job summary
Novotel Devonport Opening October 2022Be part of something BIG! The new Novotel Devonport is currently seeking an Assistant Manager to join its pre-opening Front Office team!
Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting F&B concept. As Tasmanias first Novotel, this is one of the most highly anticipated hotel openings in Tasmania in recent years!
As an Assistant Manager, you will lead the team across all areas of Front Office. No two days are the same. You are able to manage your time and can handle juggling numerous tasks at once. You have an outcome driven approach to performance and results.
What you will be doing:Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience every guest, every interaction, every day. Be proactive and resourceful when attending to guest requests.Take initiative to ensure that interactions with our customers are positive and productive.Have the necessary skills and training to actively resolve complaints and challenges presented by customers.Provide guidance, support training and leadership to all employees.Monitor training and offer guidance to employees whilst on shift.Assist in all areas of the hotel during peak times to eliminate potential issues.Responsibility for the health and safety of all patrons, guests and staff members.
Your ability to surprise our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.
The must haves:A natural, bright and bubbly customer service style that sets you apart from the restPrevious experience in the hotel industryA commitment to providing an exceptional experience for our guestsNatural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectiousFlexibility to work across a 7-day roster, including evenings, weekends and public holidays
What's in it for you:Be part of a dynamic hotel environment with a supportive and fun teamDiscounted accommodation and benefits across the Accor networkEndless learning & career development opportunities with Australia's largest hospitality group Accor
Inform me about similar jobs: