Service Desk Analyst

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Ad nr: 22170
Published: 22 December 2022, views: 1

 

 

Main characteristics

Location
Sydney, New South Wales
Company
Michael Page
Salary
AU$70,000 - AU$75,000 per year
Employment type
Permanent
Category
Information Technology
Industry
Technology & Telecoms

Job summary

About Our Client

My client is a fast growing managed service provider that works with large scale clients regularly. The company facilities a largely fast paced environment as they strive to consistently manage their clients technology investments.

Job Description

- To provide technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls to the relevant IT Support member.

The Successful Applicant

- Operational knowledge of Windows and MS Products
- Experience supporting Desktops and Laptops
- High attention to detail
- Able to problem solve and think laterally
- Effective verbal/written communications and customer skills
- Proven ability to learn and support new and complex technologies
- Ability to prioritise in a fast-paced, dynamic work environment

What's on Offer

- Great opportunity for career progression
- A fast paced environment
- A platform to grow technical skills and application
- A convenient working location which is easily accessible through public transport


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Published: 22 December 2022, views: 1


Company: Michael Page

Location: Sydney, New South Wales

Salary: AU$70,000 - AU$75,000 per year


Industry: Technology & Telecoms
Category: Information Technology
Employment type: Permanent


Additional information:

Michael Page

Application for the position: Service Desk Analyst

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae , cover letter, other •


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