Senior Service Desk Engineer

Report

Ad nr: 26050
Published: 24 April 2023, views: 1

 

 

Main characteristics

Location
Parramatta, New South Wales
Company
Michael Page
Salary
AU$110,000 - AU$130,000 per year
Employment type
Permanent
Category
Information Technology
Industry
Technology & Telecoms

Job summary

About Our Client

Award winning MPS company situated in Western Sydney, providing managed services as well as specialised IT Security / Networking / Cloud services to clients across greater Sydney.

The company offers first class solutions with their customer centric strategy being in the forefront of their services, enabling their clients to improve on business results and enabling them to thrive!

Job Description

- Assess & resolve complex tech support requests, as well as L2 requests as required.
- Ensure resolution or escalation of incidents are handles on-time, with prompt progress updates to end-users.
- Log requests & tickets into PSA with appropriate parameters, details and correct time spent.
- Provide after hours on call support as needed.
- Handle face to face support at client sites.
- Support complex issues by being point of escalation.
- Ensure best outcomes are achieved by following processes and guidelines.
- Responsible for training, support and mentoring Service Desk Engineers.
- Assist in creating policies, procedures and knowledge Base Articles in IT Glue.

The Successful Applicant

- Strong knowledge of Windows Servers.
- Knowledge of Active Directory (new domain setup and upgrading DC.)
- Setup and management of Windows RDS.
- Experience with Virtualisation (Hyper-V / VMWare)
- Experienced in O365 migrations, ADConnect and SharePoint migrations.
- Exposure to Azure / AWS Cloud tech.
- Understanding of Wireless tech, SDWAN, fibre technologies, Hyperconverged and Virtual Datacentre (NSX / Azure Stack)
- Some knowledge of Backup Management, Antivirus and VoIP.
- Hold an ITIL Foundation and relevant Microsoft Certifications.

What's on Offer

- Competitive market salary rate.
- Exceptional tech and personal growth prospects.
- Stability with a long-standing business.


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Published: 24 April 2023, views: 1


Company: Michael Page

Location: Parramatta, New South Wales

Salary: AU$110,000 - AU$130,000 per year


Industry: Technology & Telecoms
Category: Information Technology
Employment type: Permanent


Additional information:

Michael Page

Application for the position: Senior Service Desk Engineer

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae , cover letter, other •


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