Main characteristics
- Location
- Acton, Australian Capital Territory
- Company
- Randstad
- Salary
- AU$ 35 - AU$ 55 /per hour
- Employment type
- Temporary
- Category
- government
Job summary
job detailsI'm partnering with a well known Institution to fill an exciting Labour Hire contract available for APS2/3/4 Service Desk Officers.
Full Time | Labour Hire | 36 Months |
The role for entry base level Service Desk agents will be to:
- Handle (answer, log and process) inbound contacts (phone, emails & chat) resolving where ...
possible and escalating as appropriate. Your target is to resolve at first contact by using
knowledge base articles, following a simple script and/or guiding callers through a simple
process.
- Answer and appropriately deal with inbound switchboard calls, referring to the online Corporate Directory and relevant guides.
- There is also a requirement for more experienced Service Desk agents (APS3/APS4
equivalent) to handle phone calls, emails or online enquiries. Typically this contact requires more
detailed analysis and reference to multiple sources of information.
Essential Criteria
- Ability to effectively communicate technical information to non-technical users, both verbally and in writing.
- Ability to demonstrate extensive customer service skills.
- Ability to analyse and solve technical problems efficiently, demonstrating logical and systematic troubleshooting.
- Demonstrate the ability to work collaboratively with team members, other departments, and external stakeholders to resolve issues.
- Demonstrate organisational and time-management skills to handle multiple tasks and prioritise effectively in a fast-paced service desk environment.
- Ability to demonstrate attention to detail in documenting issues, following procedures, and ensuring accurate and thorough resolutions.
- Demonstrate willingness and ability to stay updated on industry trends, technologies, and best practices through ongoing professional development.
Requirements :
- Applicants must hold current Australian Citizenship and be able to obtain a Baseline Security Clearance.
If you would like to be considered for this role, this is a great opportunity to tell Randstad about you. Alternatively, send a copy of your most recent CV to [Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
I'm partnering with a well known Institution to fill an exciting Labour Hire contract available for APS2/3/4 Service Desk Officers.
Full Time | Labour Hire | 36 Months |
The role for entry base level Service Desk agents will be to:
- Handle (answer, log and process) inbound contacts (phone, emails & chat) resolving where
possible and escalating as appropriate. Your target is to resolve at first contact by using
knowledge base articles, following a simple script and/or guiding callers through a simple
process.
- Answer and appropriately deal with inbound switchboard calls, referring to the online Corporate Directory and relevant guides.
- There is also a requirement for more experienced Service Desk agents (APS3/APS4
equivalent) to handle phone calls, emails or online enquiries. Typically this contact requires more
detailed analysis and reference to multiple sources of information.
Essential Criteria
...
- Ability to effectively communicate technical information to non-technical users, both verbally and in writing.
- Ability to demonstrate extensive customer service skills.
- Ability to analyse and solve technical problems efficiently, demonstrating logical and systematic troubleshooting.
- Demonstrate the ability to work collaboratively with team members, other departments, and external stakeholders to resolve issues.
- Demonstrate organisational and time-management skills to handle multiple tasks and prioritise effectively in a fast-paced service desk environment.
- Ability to demonstrate attention to detail in documenting issues, following procedures, and ensuring accurate and thorough resolutions.
- Demonstrate willingness and ability to stay updated on industry trends, technologies, and best practices through ongoing professional development.
Requirements :
- Applicants must hold current Australian Citizenship and be able to obtain a Baseline Security Clearance.
If you would like to be considered for this role, this is a great opportunity to tell Randstad about you. Alternatively, send a copy of your most recent CV to [Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Answering Phone Calls, Stakeholder Engagement , Admin
- qualifications
- No experience needed
- education
Primary School/Junior High
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