help desk analyst.

Report

Ad nr: 32404
Published: 23 February 2024, views: 1

 

 

Main characteristics

Location
Melbourne, Victoria
Company
Randstad
Salary
AU$ 40 - AU$ 45 /per hour
Employment type
Contract
Category
IT & ICT

Job summary

job details

IT Help Desk Analyst

We are currently seeking 2 experienced Level 1/2 Help Desk Analysts who are seeking a new 2 year contract opportunity. This role is with a retail provider based in Docklands and requires 5 days per week in the office (non negotiable).

Daily responsibilities:

- You will be responsible for providing Level 1 and Level 2 IT support for retail staff (Monday-Friday business hours only)
- Record, troubleshoot, resolve or escalate IT related issues
- You will be the first point of contact for users who may need assistance with POS Systems in store as well as other peripheral devices (Scanners, printers, Eftpos machines)
- Contribute to knowledge article identification, review, & creation

To succeed in this position you will have:

- Proven experience working in Service Desk roles supporting retail environments (2+ years experience)
- Exceptional written and verbal communication to deliver a good customer experience
- Good problem solving abilities
- Experience using ITSM tools

Australian Citizens, Permanent resident or valid visa holders will be considered. Please note you will need to have valid working rights for this position, if you are on a visa please specify your end date. If your end date is prior to February 2026 you will NOT be considered.


...

IT Help Desk Analyst

We are currently seeking 2 experienced Level 1/2 Help Desk Analysts who are seeking a new 2 year contract opportunity. This role is with a retail provider based in Docklands and requires 5 days per week in the office (non negotiable).

Daily responsibilities:

- You will be responsible for providing Level 1 and Level 2 IT support for retail staff (Monday-Friday business hours only)
- Record, troubleshoot, resolve or escalate IT related issues
- You will be the first point of contact for users who may need assistance with POS Systems in store as well as other peripheral devices (Scanners, printers, Eftpos machines)
- Contribute to knowledge article identification, review, & creation

To succeed in this position you will have:

- Proven experience working in Service Desk roles supporting retail environments (2+ years experience)
- Exceptional written and verbal communication to deliver a good customer experience
- Good problem solving abilities
- Experience using ITSM tools

Australian Citizens, Permanent resident or valid visa holders will be considered. Please note you will need to have valid working rights for this position, if you are on a visa please specify your end date. If your end date is prior to February 2026 you will NOT be considered.


- experience

2 years

- skills

IT Support, Tech Support, IT Helpdesk, Service Desk,Technical Support Engineer, Support Analyst

- qualifications

- Bachelor's Degree

- education

Bachelor Degree


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Published: 23 February 2024, views: 1


Company: Randstad

Location: Melbourne, Victoria

Salary: AU$ 40 - AU$ 45 /per hour


Category: IT & ICT
Employment type: Contract


Additional information:

Randstad

Application for the position: help desk analyst.

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Your e-mail:• required field •

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Attachments: • Curriculum Vitae , cover letter, other •


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