Main characteristics
- Location
- Sydney, New South Wales
- Company
- Michael Page
- Employment type
- Permanent
- Category
- Information Technology
- Industry
- Technology & Telecoms
Job summary
About Our ClientMy client is a multinational managed service provider with 50+ years in the industry. They have extensive reach worldwide with 4000+ end users.
Job Description
Duties and Responsibilities - Role
- To provide technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
Duties and Responsibilities - Other support
- Carry out daily client systems checks, reporting to Service Delivery Manager where necessary.
- Produce monthly reports on client's systems.
- Update client configuration files.
- Arrange for pre-built PCs.
- Carry out in-house system testing.
- Be responsible for in-house system back-ups.
The Successful Applicant
About You
The successful applicant will have:
- Relevant tertiary qualification;
- ITIL Foundation Certificate;
- Solid experience in a similar role providing 1st level IT support;
- Experience supporting MS Office and common desktop applications.
What's on Offer
- Outstanding re numeration package
- Huge career progression opportunities
- Employee centric values
- Great company/Team culture
- Make a real difference and be rewarded for your work
- Personal and professional support (upskilling and education)