Main characteristics
- Company
- nib health funds limited
- Employment type
- Full time
- Category
- Call Centre & Customer Service
Job summary
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives. We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Your Impact
As a Customer Service Consultant, you will support our travellers through their journey with accurate and comprehensive information on nib Travel products and services. You would act as the first point of contact for our travellers as well as:
Providing accurate and comprehensive information on nib Travel products and services
Ensuring that we meet the needs of our travellers
Liase with different stakeholders within the business to resolve traveller matters
Provide complete and accurate information to our travellers about their policy coverage
About You
Motivated, positive and driven attitude
Passion for delivering world class customer service
Excellent verbal and written communication skills
Ability to navigate through systems effectively
his Full-Time role will see you work a 38 hour week between 8:30am and 6:00pm Monday to Friday.
You will be available to commence employment and training on the 4th November 2022.
If you are an energetic resilient team player with a genuine passion for customer service, who can successfully contribute to our overall business success through effective service and customer experiences, we would like to hear from you!
Benefits
The nib Group is a highly collaborative, purpose led and values driven organisation. To support you at work (and play), we offer some fantastic benefits including but not limited to:
Employee health insurance discounts
Employee share plans
Volunteer leave
Paid parental leave
Gym discounts and fitness incentives
Short-term incentive programs
Educational assistance
Flexible work options, including work from home
At nib Group, we welcome original thinkers and encourage innovation, diversity, and collaboration to drive our purpose of your better health for our members and travellers. We embrace a flexible working environment and welcome candidates from diverse backgrounds aiming to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, and education are valued to reflect the diversity of the communities in which we operate.
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
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