Senior Systems and Data Officer

 

Main characteristics

Company

Deakin University

Salary

HEW 7 $94,173 - $103,694 + 17% Superannuation

Employment type

Full time

Category

Education & Training

Job summary

Based at either our Waurn Ponds or Burwood campus Full-time, Fixed term to June 2024 HEW 7 $94,173 - $103,694 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the worlds universities.

Deakin Research is seeking a Senior Systems and Data Officer to work closely with senior leaders and team members at all levels. The role provides advice and resolves information systems issues relating to the quality of essential Research data. The successful applicant will also be a representative on IT committees and working parties as required. The role also has external interaction with consultants on special projects.

There is flexibility for the role to be undertaken from either the Waurn Ponds campus in Geelong or our Burwood campus in Melbourne. While there is flexibility to work from home part of the time, ideally you will work on-site on at least Mondays and Tuesdays to engage with your team.

As the first point of contact, the Senior Systems and Data Officer will receive service tickets and triage items to the right person. You will engage your critical thinking capability to scrutinise the issues and identify opportunities to make changes which will uplift the service, including the creation of standard operating procedures (SOPs). The role also has a hands-on component and so experience with Service Now and/or Jira would be welcomed. While the role is focused on systems and data rather than reporting, you will need to be capable of writing SQL.

Your key responsibilities will include: Envisioning and implementing customer interactions that meet or exceed customer needs, including systems, people, interfaces, and service across Research Distilling the core issues from complex information, drawing accurate conclusions and condensing complex information and next steps into simple concise terms that others can understand Providing technical support and assistance for Research, including management and prioritising customer issues through first contact first point resolution, recording, and tracking interactions and associated detail prior to triage Ensuring incident management and service requests are completed to a high standard in line with service level agreements and key performance targets Promoting technical solutions, by providing training and assistance to functional teams, to modernise work practices and ensure alignment with Deakins strategic direction Designing and implementing knowledge articles, support materials, work instructions, SOPs to support the management; and coordination of service to ensure customer satisfaction Providing administrative system maintenance, updates and support, and testing complex systems and procedures while exercising high level diagnostic skills to identify system faults Ensuring data stored is accurately maintained through continuous monitoring, and quality assurance methodologies are developed and applied Provision of advice on data and information stored on Research information systems to clients, to assist with effective decision making at all levels of the University Providing support and assistance to all areas of Deakin Research primarily through data extraction and interpretation Planning and prioritising work and critical activities appropriately and recognise barriers to achieving outcomes, finds effective ways to deal with them and evaluates progress

To be successful, youll have: A Tertiary degree in an Information Technology or related discipline and subsequent relevant experience, or an equivalent combination of experience and education/training Experience implementing ITIL processes, particularly those in Service Strategy, Service Design and Service Transition IT Help desk, or other customer service experience Demonstrated high-level skills in the use of relational database applications, developing queries and reports using database query languages/applications SQL, Microsoft Excel and Tableau (or similar skills) Demonstrated experience in the management of data within a large complex database including collection, collation, validation, and dissemination Experience working in a higher education environment is desirable but not essential Experience with ServiceNow and Jira is desirable

For a copy of the position description, please see below:

PD - Senior Systems and Data Officer 529194.pdf

Applications for this position close on 23 October 2022.

Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location. Obtaining and maintaining a Working with Children Check will be a requirement for the successful applicant.

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact Rachelle De Brito, Manager, Research Analysis and Reporting, via [email protected]

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.