Night Manager

 

Main characteristics

Company

Intercontinental Sorrento Mornington Peninsula

Employment type

Full time

Category

Hospitality & Tourism

Job summary

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

InterContinental Sorrento Mornington Peninsula is looking for a new Night Manager to join our friendly team.

Your day to day

You'll be involved in all pertinent matters affecting overnight guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You'll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise.

You will be responsible for running the hotels night audit activities, supervising, directing and supporting the Night team members with their daily activities, knowledge, development and business compliance programs. You will be responsible for ensuring the safety and security of the hotel guests overnight and communicating with Hotel Senior Leadership Team in the event of any serious emergency, security or health & safety matter.

This is a full-time overnight position (11pm to 7am, plus reasonable overtime) and this role will require you to work across a 7-day roster which may include weekends and public holidays.

What we need from you

For this vital role, were looking for someone who: You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience. Dynamic, vibrant, confident and professional personality. At least 1 years experience within a hotel Front Office operation, with exposure to both Reception and/or Night Audit procedures. Strong knowledge of a hotel property management system such as Opera. Excellent customer relations, problem solving, decision making and time management skills. Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations. Professional standard of personal presentation, fitting of a luxury brand. A current Approved Manager license preferred. Legal right to work in Australia without limitation or restriction. Ability to work 'overnight shift' across any of the 7 days in a week.

What we offer

Youll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey Free meals on shift Laundered uniform supplied Paid birthday leave - hip hip hooray! Paid parental leave Proactive paid wellness and mental health days Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. We are proud to be InterContinental Sorrento Mornington Peninsula and proud to be IHG and we know you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.