Main characteristics
- Location
- Brisbane, Queensland
- Company
- Randstad
- Salary
- AU$ 59 - AU$ 60 /per hour
- Employment type
- Contract
- Category
- healthcare & medical
Job summary
job detailsDUTY STATEMENT
Job Title:
Clinician
APS Level:
APS Level 6
Branch:
Open Arms - Veterans & Families Counselling
Section:
Client Assist Contact Centre
Location:
Brisbane QLD
Immediate Supervisor:
Assistant Director, Clinical Operations
...
DUTIES
The Clinician will be part of the Client Assist Contact Centre in Open Arms National Operations. Client Assist Contact Centre is responsible for supporting Open Arms service provision around the country.
The Clinician provides intake assessment and triage services, clinical mental health support, crisis case management and service quality assurance within the Client Assist Contact Centre for National Operations and on behalf of the Open Arms regional offices. The Clinician should have extensive experience in triaging and coordination of telephone based clinical intake services including complex and potentially high-risk clients.
Typical duties of the Clinician will include:
- Triaging and coordinating intakes and referral of clients to the regions for allocation to services. This will include referrals of individuals, couples, families and complex and potentially high-risk cases escalated to Open Arms via a number of referral pathways.
- Provision of high quality clinical mental health services including assessment and referral, evidence based phone counselling, and crisis case management to eligible Open Arms clients.
- Provision of specialised counselling intervention tools and models dependent on client needs and ensuring work is carried out to a high standard of professionalism, efficiency and effectiveness.
- Ensuring effective and efficient intake for clients requesting Open Arms counselling, group and/or case management services.
- Ensuring escalated cases are identified and promptly triaged.
- Ensuring risk assessment and safety planning is completed during intake calls and appropriate follow up action taken.
- Excellent IT skills and extensive experience and proficiency utilising Government IT Systems and the Microsoft Office Suite.
- Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for cases identified at intake as required.
- Provide brief telephone intervention to clients in distress who may require immediate clinical support.
- Ensuring that cases identified as complex or high-risk are referred to the Assistant Directors for follow-up and referral to the Open Arms regions, where relevant.
- Appropriate record-keeping and documentation regarding management of intakes identified risk cases.
- Ensuring compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation).
- Provision of high level clinical guidance and advice.
- Assisting in the development of Client Assist Contact Centre policy and procedures where relevant.
- Supporting the ongoing range of quality improvement approaches within Open Arms.
- The flexibility to work shifts 24 hours a day, 7 days a week.
- Other duties as determined by the Client Assist Leadership Team.
MANDATORY REQUIREMENTS
- Qualifications as a registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
- Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and be eligible to apply for Mental Health accreditation.
AND
- Working with Children (WWC) and/or Vulnerable People Checks/Clearance
DESIRABLE SKILLS AND EXPERIENCE
- Community or Defence mental health team experience.
If you are interested in the above role, please do not hesitate to reach out to me via email.
E: [Apply online]
show more
DUTY STATEMENT
Job Title:
Clinician
APS Level:
APS Level 6
Branch:
Open Arms - Veterans & Families Counselling
Section:
Client Assist Contact Centre
Location:
Brisbane QLD
Immediate Supervisor:
Assistant Director, Clinical Operations
...
DUTIES
The Clinician will be part of the Client Assist Contact Centre in Open Arms National Operations. Client Assist Contact Centre is responsible for supporting Open Arms service provision around the country.
The Clinician provides intake assessment and triage services, clinical mental health support, crisis case management and service quality assurance within the Client Assist Contact Centre for National Operations and on behalf of the Open Arms regional offices. The Clinician should have extensive experience in triaging and coordination of telephone based clinical intake services including complex and potentially high-risk clients.
Typical duties of the Clinician will include:
- Triaging and coordinating intakes and referral of clients to the regions for allocation to services. This will include referrals of individuals, couples, families and complex and potentially high-risk cases escalated to Open Arms via a number of referral pathways.
- Provision of high quality clinical mental health services including assessment and referral, evidence based phone counselling, and crisis case management to eligible Open Arms clients.
- Provision of specialised counselling intervention tools and models dependent on client needs and ensuring work is carried out to a high standard of professionalism, efficiency and effectiveness.
- Ensuring effective and efficient intake for clients requesting Open Arms counselling, group and/or case management services.
- Ensuring escalated cases are identified and promptly triaged.
- Ensuring risk assessment and safety planning is completed during intake calls and appropriate follow up action taken.
- Excellent IT skills and extensive experience and proficiency utilising Government IT Systems and the Microsoft Office Suite.
- Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for cases identified at intake as required.
- Provide brief telephone intervention to clients in distress who may require immediate clinical support.
- Ensuring that cases identified as complex or high-risk are referred to the Assistant Directors for follow-up and referral to the Open Arms regions, where relevant.
- Appropriate record-keeping and documentation regarding management of intakes identified risk cases.
- Ensuring compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation).
- Provision of high level clinical guidance and advice.
- Assisting in the development of Client Assist Contact Centre policy and procedures where relevant.
- Supporting the ongoing range of quality improvement approaches within Open Arms.
- The flexibility to work shifts 24 hours a day, 7 days a week.
- Other duties as determined by the Client Assist Leadership Team.
MANDATORY REQUIREMENTS
- Qualifications as a registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
- Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and be eligible to apply for Mental Health accreditation.
AND
- Working with Children (WWC) and/or Vulnerable People Checks/Clearance
DESIRABLE SKILLS AND EXPERIENCE
- Community or Defence mental health team experience.
If you are interested in the above role, please do not hesitate to reach out to me via email.
E: [Apply online]
show more
- experience
2 years
- skills
DVA/ Counselling/ Open Arms/ Mental Health/ Psychologist/ Occupational Therapy/ Social Work/ Client Assist/ Registered Nurse/ Defence Members/ Health/ ADF/ Intake Clinician
- qualifications
- Bachelors of Registered Nurse OR Psychology OR Occupational Therapy fully registered with AHPRA
- Bachelors of Social Work eligible for AASW
- education
Bachelor Degree
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