Main characteristics
- Location
- Brisbane, Queensland
- Company
- Department of Justice and Attorney- General (and Office of Public Guardian)
- Salary
- $66,744 - $74,062 p.a.
- Employment type
- Contract\u002FTemp
- Category
- Government & Defence
Job summary
Key responsibilitiesProvide timely, high quality service to members of the public, stakeholders, and consumers via contact centre activities.
Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and professional interaction as a priority.
Maintain professional and effective communication and problem-solving skills, including when dealing with clients in complex and emotive situations.
Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.
Consistently refer all enquiries to the relevant business area within Office Of The Public Guardian (OPG) in a timely and efficient manner.
Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
Perform administrative activities to support the provision of service delivery of the Central Intake and Referral Team (CIRT).
Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Contribute to the development of new ideas, including the identification of opportunities to improve the efficiency of work practices and the implementation of changes in the workplace.
Applications to remain current for 12 months.
Job Ad Reference: QLD/415924/22
Closing Date: Friday 14 April 2023
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