Main characteristics
- Location
- Sydney, New South Wales
- Company
- Michael Page
- Salary
- AU$62,395 - AU$72,794
- Employment type
- Temporary
- Category
- Information Technology
- Industry
- Technology & Telecoms
Job summary
About Our ClientMy client is one sole body within it's field of governmental legal services.
Job Description
1. Delivery of quality ICT support services to clients * Excellent communication skills, written and verbal * Ability to understand, troubleshoot * Understand IT policies and procedures * Provide support via phone, remotely and in-person 2. IncidentService Request Management * Recording of all incidentsservice requestsproblems in IT Service Management Tool * Management of individual work queue, as well as assist in team queue management * Creation of knowledge base articles for use by Judge's & Court staff and within IT * Technical skills to support clients working in a Microsoft environment on Windows 10 using MS Office 2016 suite. * User Administration: creation, deletion and modification of individual user accounts, email mailboxes utilising O365 administration * Deployment of Hardware, SOE, and approved software 3. Teamwork and Leadership * Ability to work effectively within a geographically dispersed Service Desk within Australia * Contribute and working with other IT teams to achieve and ICT delivery goals. * Establish and maintain relationships with each registry, with particular focus to your location * Ongoing Training/Education and induction of clients and colleagues
The Successful Applicant
Selection Criteria 1. Minimum of two years' experience in a Service DeskHelp Desk or ICT Support role. Demonstrating the ability to provide support remotely via telephone/email/instant messaging and physically onsite. Experience within a legal environment is desirable. 2.Demonstrated ability working with IT best practice based on ITIL, including the use of an ITIL compliant ITSM tool, Ivanti Service Manager is desirable. An understanding of IT security fundamentals and ensuring processes and policies are adhered to.3. Proven high level analytical and problem-solving skills, including resolving issues with users working remotely out of the office. The capability to define issues, determine workarounds and the best course of action to address the issue.4. Demonstrated ability to work both autonomously and as a member of a geographically dispersed team. This includes the ability to perform well under pressure, manage competing priorities, meeting deadlines, and contributing to team goals and resources (e.g., documentation creation).5. Knowledge and ability to support the following technologies: * Microsoft Environment (Windows 10, Office 2016, Active Directory) * O365 Administration * Networking troubleshooting (DNS, proxy) * Microsoft Teams * Microsoft Always On VPN * Citrix end-user and server support * Video conferencing facilities (Cisco CUCM & TMS)* Hardware deployment and maintenance (laptops, desktops, tablets, smartphone) * Printer support and vendor engagement * Dictation Devices & Applications (Olympus and Dragon Naturally Speaking) Eligibility Employment with the Court is subject to the following conditions:1. Australian citizenship - the successful applicant must hold Australian citizenship.
2. Security and character clearance - the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during the course of their employment.3. Health clearance - the successful applicant may be required to complete a health declaration or attend a medical assessment to confirm their fitness for duty.4. Public Service Act 1999 Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.
What's on Offer
- Outstanding Pay rate
- opportunity to extend contract beyond 4 months (until the EOFY)
- Work in a decorated organisation
- Cut your teeth in the legal world
- Work in the government sector
Inform me about similar jobs: