APS3 Inbound Customer Service Professionals

 

Main characteristics

Location

Adelaide, South Australia

Company

DFP Recruitment

Salary

$36 per hour, Benefits: Great team culture | Regul

Employment type

Contract\u002FTemp

Category

Call Centre & Customer Service

Job summary

The Client
We are currently seeking multiple customer service professionals roles within A Federal Govt. Dept. contact centre based in the CBD.

The role
We are looking for team focussed, enthusiastic candidates with a passion for providing a positive customer experience. Roles will commence preferably 1st June or 6th June 2022.

These roles are based in a contact centre environment. Although phone-based experience would be beneficial, we also welcome applications from candidates who are keen to transition their customer service excellence gained from alternate industries.

Australian citizenship is mandatory to be considered.

Duties and responsibilities include:
Responding to client enquiries via phone and providing accurate and relevant informationAdhering to departmental KPI expectations and call volume requirementsProviding a positive and helpful experience for customersTaking ownership of the calls, using initiative to achieve positive outcomesSkills and experience required:
A strong customer service focusSound interpersonal and communication skillsGood attention to detail with a sound focus on qualityIntermediate/Advanced computer skillsAbility to work as part of a teamPunctuality and reliabilityAbility to problem solveAll applicants MUST currently hold a national police clearance that is no less than 3 months old.

Successful candidates will be rewarded with a great team culture, regular working hours and good prospects for long term tenure.

Please submit your resume in word format ASAP.

If you are already registered with DFP, please contact your DFP Consultant to discuss adding your expression of interest for these upcoming opportunities.
8400 4400

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [Apply online] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.