On-Site IT Support Analyst

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Ad nr: 10980
Published: 21 June 2022, views: 3

 

 

Main characteristics

Location
Melbourne, Victoria
Company
Michael Page
Employment type
Temporary
Category
Information Technology
Industry
Industrial / Manufacturing

Job summary

About Our Client

Our client is the global market leader in chemical and ingredients distribution. They continue to grow at an unprecedented rate and hold a central role in connecting customers and suppliers of the chemical industry.

Job Description

The successful applicant will be responsible for:

- Performing level 1 & 2 support including the deployment of hardware and software, building laptops, managing mobile devices, implementing file backups and configuring apps.
- Issue resolving and following up, including escalating to appropriate teams.
- Proving technical support through video or audio-conferencing services.
- Participate in improvements as they relate to the on-site IT environment.
- Test fixes to ensure problems have been adequately resolved and post-resolution follow-ups to customer requests.
- Analyse documented trends to prevent future happenings.
- Customer service skills including communication through email and telephone.
- Record, track, and document problem-solving processes.

The Successful Applicant

The successful applicant will ideally possess the following:

- 3-5 years of previous experience in a desktop support position.
- Experience with Microsoft Exchange, SQL Server, and Linux variants as well as Public Cloud services such as Microsoft 365, Azure, and AWS would be advantageous.
- Strong knowledge of computer hardware with a focus on workstations and laptops.
- Experience with Microsoft Windows.
- Significant application support experience with Microsoft Office.
- Proven track record of working under Service Level Agreements and a Service Desk framework.

What's on Offer

On offer is a 6-12 month contract position with a progressive organisation based in the south-eastern suburbs. The position is likely to be extended or made permanent for the right candidate and in return you will be rewarded with an attractive hourly rate.


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Published: 21 June 2022, views: 3


Company: Michael Page

Location: Melbourne, Victoria


Industry: Industrial / Manufacturing
Category: Information Technology
Employment type: Temporary


Additional information:

Michael Page

Application for the position: On-Site IT Support Analyst

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae , cover letter, other •


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