Main characteristics
- Location
- Melbourne, Victoria
- Company
- Michael Page
- Employment type
- Temporary
- Category
- Information Technology
- Industry
- Industrial / Manufacturing
Job summary
About Our ClientOur client is the global market leader in chemical and ingredients distribution. They continue to grow at an unprecedented rate and hold a central role in connecting customers and suppliers of the chemical industry.
Job Description
The successful applicant will be responsible for:
- Performing level 1 & 2 support including the deployment of hardware and software, building laptops, managing mobile devices, implementing file backups and configuring apps.
- Issue resolving and following up, including escalating to appropriate teams.
- Proving technical support through video or audio-conferencing services.
- Participate in improvements as they relate to the on-site IT environment.
- Test fixes to ensure problems have been adequately resolved and post-resolution follow-ups to customer requests.
- Analyse documented trends to prevent future happenings.
- Customer service skills including communication through email and telephone.
- Record, track, and document problem-solving processes.
The Successful Applicant
The successful applicant will ideally possess the following:
- 3-5 years of previous experience in a desktop support position.
- Experience with Microsoft Exchange, SQL Server, and Linux variants as well as Public Cloud services such as Microsoft 365, Azure, and AWS would be advantageous.
- Strong knowledge of computer hardware with a focus on workstations and laptops.
- Experience with Microsoft Windows.
- Significant application support experience with Microsoft Office.
- Proven track record of working under Service Level Agreements and a Service Desk framework.
What's on Offer
On offer is a 6-12 month contract position with a progressive organisation based in the south-eastern suburbs. The position is likely to be extended or made permanent for the right candidate and in return you will be rewarded with an attractive hourly rate.