Main characteristics
- Location
- Brisbane, Queensland
- Company
- DFP Recruitment
- Salary
- $60000 - $70000 per annum, Benefits: Bonus Struc
- Employment type
- Full time
- Category
- Call Centre & Customer Service
Job summary
Our client, Access Mercantile based in Melbourne are seeking an experienced Collections Specialist to join their Work From Home customer service team! As a result of business growth they are looking for candidates that will demonstrate a strong customer service focus that will be confident, proactive & professional in communicating with customers dealing with financial hardships or change in circumstance.About the role:
Managing inbound and outbound calls utilising communication, empathy and negotiation skillsAssist with resolving disputes, claims and paymentsKeeping accurate records of customer interactions and investigationsWorking towards business KPIs The successful candidate will demonstrate:
Previous experience in debt recoveryStrong verbal & written communication skillsCustomer service skills specifically the ability to build trust and rapport quicklyExperience in taking payments & negotiating payment schedulesAbility to have difficult conversation with customers and remain professionalHigh level of attention to detail and ability to keep detailed recordsHigh level of resilience For you:
Competitive Salary Package with incentive-based targets!Ongoing coaching and support whilst working in a full time work from home model!Direct impact on the growth of the company with the opportunity to advance in collections or other areas of the business!Opportunity to join a growing business Commencing immediately this is a full-time position with hours of work rostered between 8:30AM to 6PM Monday to Friday on rotation.
For a private and confidential discussion please contact DFP Recruitment on 03 8545 7500 and apply online today.
** Please note only shortlisted candidates will be contacted.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [Apply online] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
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