Main characteristics
- Location
- Perth, Western Australia
- Company
- Randstad
- Salary
- AU$ 80000 - AU$ 90000 /per year
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job details- Full time opportunity
- Hybrid working arrangement with lots of flexibility
- Challenging and rewarding working environment
...
Your New Company
Are you looking to take the next step in your leadership journey? Do you enjoy inspiring and motivating your team to get the best results? This Big 4 bank is currently looking for a passionate and motivated Leader to work in the ever growing digital messaging space right here in WA. Alongside great training, this well known leader in the banking space provides amazing benefits and career growth opportunities.
Your New Role
This opportunity will see you coaching and mentoring a team of 12-15 consultants where you will be responsible for actively managing their work-flow, compliance, and regulatory obligations. As a dedicated leader, you will encourage continuous improvement and a strong customer focus in a dynamic, fast-paced and ever changing environment
This is a full time permanent opportunity working Monday - Friday on a roster between the hours of 8.30am - 9pm. Once training is complete they offer a hybrid working arrangement of 3 days in the office and 2 days from home.
Your Responsibilities
- Manage the performance of individuals and work with them in all areas of service improvement
- Coaching, monitoring, supervision of direct reports to ensure they have the skills and knowledge to perform their role successfully.
- Manage resources including team rosters to ensure the centre service levels are maintained.
- Be the point of escalation for any issues or complaints.
- Design and deliver training to teams and individuals for new products and service and other identified skill gaps.
- Actively work to identify process and procedure improvements and implement solutions
- Ensure all personal training records are maintained and kept up to date.
- Efficiently navigate through a variety of systems and tools.
- Work with the team and other leaders in the bank to drive a positive, inclusive and supportive culture.
What you will bring to the team
- Have proven leadership experience in a contact centre environment (2-3 years).
- Demonstrate ability to lead and manage change and continuous improvement within the team.
- Ability to foster collaboration across all key stakeholders.
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level and are focused on providing a quality customer journey.
- Ability to work with technology across multiple platforms.
- Excellent communication skills, written and verbal.
Your benefits
This Big 4 bank prides itself in its reputation for and offers great benefits including
- Exclusive access to staff discounted rates on most banking products.
- Flexible working arrangements.
- Recognised banking qualifications
- Salary packaging for superannuation, motor vehicles and car parking
- Generous gender neutral paid parental leave
- Access to additional paid leave for reasons including study, volunteering and mental health.
- plus many more
To Apply
[Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- Full time opportunity
- Hybrid working arrangement with lots of flexibility
- Challenging and rewarding working environment
Your New Company
Are you looking to take the next step in your leadership journey? Do you enjoy inspiring and motivating your team to get the best results? This Big 4 bank is currently looking for a passionate and motivated Leader to work in the ever growing digital messaging space right here in WA. Alongside great training, this well known leader in the banking space provides amazing benefits and career growth opportunities.
Your New Role
This opportunity will see you coaching and mentoring a team of 12-15 consultants where you will be responsible for actively managing their work-flow, compliance, and regulatory obligations. As a dedicated leader, you will encourage continuous improvement and a strong customer focus in a dynamic, fast-paced and ever changing environment
...
This is a full time permanent opportunity working Monday - Friday on a roster between the hours of 8.30am - 9pm. Once training is complete they offer a hybrid working arrangement of 3 days in the office and 2 days from home.
Your Responsibilities
- Manage the performance of individuals and work with them in all areas of service improvement
- Coaching, monitoring, supervision of direct reports to ensure they have the skills and knowledge to perform their role successfully.
- Manage resources including team rosters to ensure the centre service levels are maintained.
- Be the point of escalation for any issues or complaints.
- Design and deliver training to teams and individuals for new products and service and other identified skill gaps.
- Actively work to identify process and procedure improvements and implement solutions
- Ensure all personal training records are maintained and kept up to date.
- Efficiently navigate through a variety of systems and tools.
- Work with the team and other leaders in the bank to drive a positive, inclusive and supportive culture.
What you will bring to the team
- Have proven leadership experience in a contact centre environment (2-3 years).
- Demonstrate ability to lead and manage change and continuous improvement within the team.
- Ability to foster collaboration across all key stakeholders.
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level and are focused on providing a quality customer journey.
- Ability to work with technology across multiple platforms.
- Excellent communication skills, written and verbal.
Your benefits
This Big 4 bank prides itself in its reputation for and offers great benefits including
- Exclusive access to staff discounted rates on most banking products.
- Flexible working arrangements.
- Recognised banking qualifications
- Salary packaging for superannuation, motor vehicles and car parking
- Generous gender neutral paid parental leave
- Access to additional paid leave for reasons including study, volunteering and mental health.
- plus many more
To Apply
[Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Contact Centre, Team Leader, Call Centre, Supervisor,
- qualifications
- Experience in a similar role
- education
Secondary School/High School
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