Main characteristics
- Location
- Melbourne, Victoria
- Company
- Quest St Kilda Road
- Salary
- $27 - $38 per hour, plus super, Hospitality Award
- Employment type
- Casual\u002FVacation
- Category
- Hospitality & Tourism
Job summary
Guest Services Agent Quest Apartment Hotel on St Kilda Road, Melbourne opened February 2019Average 3 - 4 shifts per work (possibility for this to grow, potential for full time for the right candidate)Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller.
Quest St Kilda Road is a 4½-star apartment hotel, which opened in February 2019 in the business precinct of St Kilda Road, Melbourne, between Toorak Road and Commercial Road. This amazing property has 104 Studio, 1-Bedroom and 2-Bedroom apartments; guest lounge, gymnasium and is only 3km from Melbourne city. The property attracts a primarily corporate customer base.
Quest St Kilda Road now has an exciting opportunity available for a Casual Guest Services Agent to join its team working 3 - 4 shifts per week. A mix of weekday & weekend shifts with varying hours 7am - 11pm.
Responsibilities include, but are not limited to:Check-in / Check-out of guestsIn-house guest safety and securityProperty securityTaking guest enquiriesGuest relationsReservationsAdministrationMaintaining a high level of cleanliness in the public areasEnsuring all departments are ready and prepared for the next dayRMS experience highly preferred
The Ideal Candidate
Reliability and flexibility are essential for this role. Candidate to demonstrate a passion for customer service and ensuring a positive experience for all guests, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team-oriented ethos.
The successful applicant must be available to work weekends and be comfortable with shift work (7am - 3pm & 3pm - 11pm). The applicant must have entitlements to work in Australia, plus have a current Police Check. Previous customer service experience, hospitality graduates or students and of course previous industry experience will be highly regarded.
The Opportunity
The role presents a great opportunity to work with a beautiful new property, a franchisee with over 20 years Quest experience, chance to be part of a high-performing and friendly team and all under the banner of the highly successful and established Quest brand.
Terrific working conditions are on offer, including provision of a corporate uniform; staff, family and friends rates for leisure accommodation with Quest nationally; and opportunities to participate in learning and development activities. This is a demanding, but very rewarding role for the right candidate.
The length and number of shifts will vary and is subject to change based on the needs of the business and property occupancy.
Applications
To apply, you must include both a cover letter and CV.
Applications close 25 July or sooner if the right applicant is found. Only shortlisted candidates will be contacted.
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