Casual Help Desk Officer

 

Main characteristics

Location

Melbourne, Victoria

Company

Moonee Valley City Council

Employment type

Casual\u002FVacation

Category

Information & Communication Technology

Job summary

Casual Help Desk Officer

Reference number: 14043Multiple casual positions availableHours rostered on a casual basisSalary commencing at $44.17 per hour plus 10% superannuation (inclusive of 25% casual loading)

About Moonee Valley City Council

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The Opportunity

Positioned within Councils Information Technology department, this opportunity will see you as the first point of contact for all employees, Councillors and Contractors for IT enquiries and support requests. Providing a high level of customer service to stakeholders, you will ensure all requests are responded to and resolved within agreed service levels.

You will also take responsibility for providing technical support to staff across the organisation, including remote sites for desktops, laptops, tablets (including iPads), printers, VOIP phones and smart phones (including iPhones).

ResponsibilitiesEnsure all requests in the service management system are responded to and resolved within the standards as specified in the agreed service levels (SLAs), escalating to other support teams as appropriate.Provide moves, adds and changes to user accounts for ICT systems including Microsoft Active Directory, Microsoft system centre, e-mail, VOIP phone, AirWatch smart device management, and selected corporate applications.Provide moves, adds and changes for hardware including imaging desktops and laptops, provision and set up of smart devices (iPads and iPhones), patching of data and phone ports, and ensuring asset management data bases are kept up to date.Assist with the documentation and updating of user help procedures.

Skills & ExperiencePrevious experience in an Information and Communications Technology Help Desk role;Knowledge of Active Directory, Microsoft System Centre or similar and general networking knowledge;High level of proficiency with computer software systems including Microsoft Software Applications and web-based applications; and,Highly developed written and verbal communication skills with the ability to professionally convey appropriate information to a wide range of stakeholders.

How to Apply

Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Justin Davidson, Acting Team Leader IT Service Desk on (03) 9243 1495.

In line with the directions issued by Victorias Chief Health Officer, some of Councils positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you may be required to provide evidence of your vaccination status.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We dont just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email [Apply online] or call 9243 1122.

Enquiries: Justin Davidson
Ph: (03) 9243 1495
Applications Close: