Contact Centre Specialist

 

Main characteristics

Location

Melbourne, Victoria

Company

Great Southern Bank

Salary

Hybrid WFH + STI + Benefits + Mentors

Employment type

Full time

Category

Call Centre & Customer Service

Job summary

Becoming a Contact Centre Specialist

Great Southern Bank has a passionate and genuine desire to make a difference by helping our customers enrich their lives and achieve the great Australian dream. We want you to be part of our story.

This is an exciting opportunity for a motivated individual to join our vibrant customer centre located in the heart of the Melbourne CBD, to start on Monday 29th August. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience. This is a key role in the support we provide to our customers nationally and great opportunity to learn about banking and build the foundation for a long-term career.

At Great Southern Bank we're a customer-obsessed bunch! As such you will provide a superior level of service as well as identify opportunities to enhance our customer experience through active promotion of our products and services based on the evolving needs of customers.

A little bit about you

-Have a strong background in general customer service, hospitality, sales or similar.
-Thrive in a fast-paced customer environment where you've been supporting customers with complex solutions or products.
-You are genuinely passionate about delivering stellar customer service.
-Someone who is driven by achieving set targets and KPIs to the highest of standards.
-You demonstrated the ability to quickly learn and navigate in-house systems and database.
-Ultimately you're a team player with a motivated approach, you will be part of a friendly, positive environment with great coaching to help achieve success.

Our flexible working arrangements

Our future Specialists will work a five-day rotating roster from Monday to Friday, between 8am to 8pm, with occasional weekends during peak periods. To support you we offer a range of flexible shifts to best fit your life and personal commitments. Available shifts include full time (7.5 hours per day), part time (4 hours per day) and split shifts for both part and full-time employees.

Additionally, in the spirit of work life balance, once your 8 week onboarding and training program has been successfully completed you will be able to enjoy our Hybrid WFH model, allowing you to manage your time effectively between our Bourke Street Call Centre and your home.

What's in it for you?

We want you to make an impact. You can be part of a growing and innovative organization, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our sales incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance product, health, wellness and lifestyle and unique leave options. Read more about these exciting benefits on our careers site!

If you're looking for a role where you'll be supported to be yourself, learn new skills and grow a career in the financial services industry this position could be perfect for you! Apply online today.

A little bit about us

For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning team. If you are motivated, energetic and dedicated to helping our customers achieve the great Australian dream, we want to hear from you.

Questions? Please contact Scott from our Talent Acquisition team at [Apply online]

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.