Main characteristics
- Location
- Canberra, Australian Capital Territory
- Company
- Chief Minister, Treasury and Economic Development
- Salary
- $114,928 - $123,710
- Employment type
- Full time
- Category
- Government & Defence
Job summary
Chief Minister, Treasury and Economic DevelopmentDigital, Data and Technology Solutions
Customer Engagement Services Branch
Service Portfolio Management
Service Development and Service Support Agreements Manager
Senior Officer Grade C
Salary Range: $114,928 - $123,710 (PN: 14537)
The Customer Engagement Services Branch (CESB) is seeking applications for a permanent SOGC (Assistant Director) role in the Service Portfolio Management team.
The Service Portfolio Management team is growing, as is the function of the Service Development and Service Support Agreements Manager therefore we are looking for someone is ready to hit the ground running.
Who are we looking for? Someone:with an enquiring mind that can liaise and communicate effectively with stakeholders of varied backgrounds and management levels DDTS technical teams, Directorate technical teams, Business owners, DDTS Executive Branch Managers and Executive Group Managers.who can understand complex Business Services/Systems and ICT environments and how ICT provides support for them.who can identify gaps, risks/issues, and cost of service.who has the skill to gather the information required and to clearly articulate the ICT support required for each Business service in written documentation.
What qualities do you need to have? Knowledge of or experience managing large and complex IT environments.High level written and verbal communication skills.Strong interpersonal skills, including the ability to relate well to customers and technicians, and establish a rapport to produce quality outcomes.Good hunter gatherer, archaeological and constructions skills - with the ability to ask pertinent questions, dig deeper for answers and collate information from many and varied sources.The ability to identify gaps, risks and costs in services and service delivery.Knowledge of the Infrastructure Technology Information Library (ITIL) framework and Service Delivery.
A typical day may include Working 1-on-1 or leading workshops with multiple business and technical stakeholder with the objective of developing new or reviewing existing Service Support Agreements.Developing and / or refining the common understanding of a Service.Building RACIs to define roles and responsibilities.Identifying gaps in support.Identifying and defining risks and issues.Working closely with our clients and technicians.Identifying transitional activities for the uptake of Services to Business-As-Usual (BAU).Building Documents of Understanding (DOUs) on each of the DDTS technical teams.
Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.
Eligibility/Other Requirements: ITIL qualifications would be highly advantageous
Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
How to Apply: For further information, please visit www.jobs.act.gov.au
Contact Officer: Melanie Hobbs (02) 6207 1281 [Apply online]
Applications Close: 02 August 2022
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