Office Administrator

 

Main characteristics

Location

Perth, Western Australia

Company

Ilonka Foods

Employment type

Full time

Category

Administration & Office Support

Job summary

Office Administrator

About Ilonka Foods:

Ilonka Foods is a family-owned business that has been creating premium products since 1994. Our high quality, slow-cooked meats and meals are supplied throughout Australia, to hospitals, aged-care facilities, franchises, supermarkets, restaurants and cafes. As well as being a leading wholesale supplier of sous-vide cooked meats, we have four retail brands under our banner.

Our company and its reputation are expanding, thanks to our valued customer service, product quality and innovation. We endeavour to go above and beyond for our customers and each other. We now need another team player who takes pride in their work, is aligned with, and portrays our values:Be safe. Think HACCP and do the right thing.Be supportive. Share the work, the growth, and the laughs.Be smart. Innovate, improve, and create every day.Be sincere. Show integrity, be trustworthy and respectful.

The Role:

Ilonka Foods now requires an enthusiastic Office Administrator to take on a pivotal position within its organisation.

You will be the line of communication between our customers and the production team, assisting with the smooth flow of information to ensure customer orders are produced, packed and correctly dispatched in a timely.

You would be both the regulator and conduit of information between the customers, suppliers, production, dispatch, and management.

You will become the voice of the business, and the primary point of contact. You would require excellent communication skills and a pleasant manner. Liaising with customers face-to-face and over the phone dealing with a variety of enquiries, and regular business issues. While always helping to maintain and build valuable relationships.

As well as excellent communication skills, the successful applicant will be highly organised, comfortable working with sensitive information and capable of making decisions with confidence.

This is a full-time role based in Bentley with some flexibility around hours, which can be discussed during the interview process.

Key responsibilities include, but are not limited to:Answering phone calls, emails, and messages. Act as a central hub for the business, providing professional and friendly reception service to our customers, suppliers and team members ensuring all queries are resolved or redirected for resolution.Preparing various documents, creating, compiling, and editing reports and forms and distributing documentation.Maintaining databases and systems, policies, processes and procedures.Liaise with customers in all aspects of their orders and requirements, including taking orders, advising of any changes to orders or delivery times, following up customer inquiries, invoicing and preparation of delivery run sheets.Placing orders for consumable stock items with suppliers and make a record of all purchase orders.Replenish and maintain office supplies as required and maintain a functional, tidy, and inviting office area.Organizing staff birthdays and internal events

Skills required:MYOBMicrosoft Office - Outlook, Excel, Word Outstanding customer serviceThe ability to multitask and prioritise tasks according to urgencyExcellent telephone manner and email etiquetteThe ability to work quickly and efficiently while maintaining hygiene and safety standardsDrivers licenceExperience in a similar role is preferred but not essential. Enthusiasm, friendliness and a willingness to learn, comes highly regarded