Main characteristics
- Location
- Adelaide, South Australia
- Company
- NAB
- Employment type
- Part time
- Category
- Banking & Financial Services
Job summary
Make a real difference for our customers and communities Be supported to grow your career at NAB Make a genuine difference through the work you doYour new role awaitsOur Retail staff really are the face of NAB and this Customer Advisor role is no exception. This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our Northern branches, you will deliver a high level of service to customers while processing general banking transactions, answering their questions and queries, and educating customers on NABs suite of products and services that will add value to their banking package. No two days are ever the same in our Retail roles, so if youre inspired by working as part of a vibrant, energetic team while helping customers kick their goals, then this could be a fantastic opportunity for you.
HOURS: Mon-Thurs 9am to 4.30 pm and Fri 9am to 5.30 pm. This role covers planned and unplanned leave for our Northern branches so you must be able to travel between locations.
A typical day will include Engaging with customers & delivering on our signature customer experience promise with every interaction Maintaining an in-depth knowledge of NABs products and services, informing customers of suitable options that best suit their needs Assisting our customers with account opening, unsecured Lending and banking transactions. Demonstrating our Smarter Banking options (self-service & digital) to customers to help make their banking simple and easy Continuous training and development to support your career aspirations
What you will bring A passion for delivering an amazing experience to customers, with the will to go the extra mile An ability to work collaboratively as a team and a will to deliver NABs signature customer experience Resilience, self-motivation and lots of energy A keen eye for detail that ensures transactions are completed efficiently and accurately An appreciation for inclusion and the diversity of our customers
All new Customer Advisors receive NABs tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers.
A diverse and inclusive workplace works better for everyone.
At NAB, were intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. Its a huge part of what makes NAB such a special place to be.
About us
NAB has a long and proud heritage, serving the Australian community for more than 160 years. We have a national team of over 5,400 passionate professionals helping millions of our customers across a network of over 600 Retail branches. We engage, educate and serve our customers to help make their banking simple and easy. Our Bankers are respected and recognised within their communities for the value they bring.
NAB, invested in YOU
With more than 35,000 people serving 10 million customers in Australia and around the world we are proud to have dedicated $70 billion to help address climate change, be recognised as a Gold and Platinum Qualified employer for LGBTI Inclusion by AWEI, and endorsed as an employer for Women by Work180. We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.
If you think this role is the right fit for you, we invite you to apply now.
To be eligible to apply, you must have Australian or New Zealand citizenship or Permanent Residency status.
Please note: screening and interviews may be conducted prior to the closing of this job advertisement.
To help keep our community safe, candidates are required to comply with vaccine requirements outlined in state based public health orders
Internal Applicants To avoid disappointment, you are encouraged to have a minimum of 18 months tenure in your current role and you should have your people leaders endorsement to apply and participate in the selection process. Further information is available HERE
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