Main characteristics
- Location
- Brisbane, Queensland
- Company
- G Adventures
- Employment type
- Full time
- Category
- Hospitality & Tourism
Job summary
About UsG Adventures is the worlds largest small-group adventure travel company and weve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travellers either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our companys story and wed love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. Youll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we cant wait for you to join us.
About the Role:
Reporting to the Regional Operations Manager (ROM), the CEO Coordinator is responsible for assisting the ROM in the management of all CEOs and relevant processes involved in their successful tour operation from start to finish. This includes management of all admin related to CEOs and all aspects of their performance management, swag inventory. The CEO Coordinator will act as a role model and help mentor the CEOs they work with.
The CEO Coordinator will be responsible for the emergency phone in rotation with the regional operations team.
What You'll Be Doing:
Multi-Brand
Brand and Region Agnostic (Will likely be required to work across multiple regions/brands)
Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region
Leadership
Assist with all CEO programs and initiatives.
Act as an ambassador and role model of the G Adventures core values.
Mentor and coach CEOs to develop their customer service skills and strengthen their engagement with the business.
Foster a culture of collaboration and innovation through ongoing brainstorming and other sessions with CEOs.
Assist with quarterly CEO performance reviews.
Operations
Work closely with our partner to monitor the status of and changes to the tour leader schedule
Participate in briefing and debriefing meetings with CEOs and preparation pre-trip documents
Ensure Covid 19 policies are adhered to and consistently monitored for changes; support CEOs with the implementation of all procedures
Oversight of day-to-day itineraries
Assist with ROM on hiring and training of CEOs, as well as CEO admin
Commercial
Work closely with the product development, sales, and operations team to review existing CEO feedback to aid in innovation and product enhancement.
TravellersAssist and help reg Health and safety of travellers and tour staff.Assist in CEO related complaint resolution. Communicate efficiently with all stakeholders on complaints to deliver appropriate solutions. Assist with critical incident management as needed
Desired Skills & Experience:1+ years of experience working in the tourism industryOn the road tour leader experience preferredFamiliarity with the geography of both Australia and New Zealand Exceptional customer service and communication skills with proficiency in Google SuiteSelf-motivated, highly organised, strong office administration and organisational skills Ability to travel when necessary for the role
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Please apply through our G Adventures job ad
https://gadventures.wd3.myworkdayjobs.com/en-US/GAdventures/job/CEO-Coordinator_JR289
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