Main characteristics
- Location
- Brisbane, Queensland
- Company
- Shine Lawyers
- Employment type
- Full time
- Category
- Call Centre & Customer Service
Job summary
Want to work in a place that supports you to achieve and grow? Love to be on the front line, helping clients and supporting teams?Join us and be the professional and the person you want to be.
The Opportunity
At Shine Justice, we champion better justice for our clients. And as a New Client Team (NCT) Operator, that starts with you. Youll be the first person our clients speak with, making meaningful, long-lasting impact every day - for the people we support, our legal teams and the entire firm.
Working from home, youll get to strike the work-life balance thats right for you. But you wont feel alone. You'll be part of a truly connected team of authentic people who are as passionate as you are. And youll be visible and valued for who you are and what you bring.
This is an initial full-time 6-month contract with a view to go permanent, depending on business needs. All electronic equipment will be provided, youll simply need a desk, adjustable chair and functional wifi.
With empathy, adaptability and initiative, you will be a true champion of our clients by:
Responding to inbound calls and other communications. Cultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members. Answering questions, obtaining and recording accurate information, and identifying and qualifying needs for potential claims. Supporting the New Client Team with administrative tasks and optimising the use of internal systems to process information. Applying your keen eye to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for clients. What youll bring
We truly care for our clients and you will, too. Youll be comfortable and capable of creating a safe environment for them to communicate their concerns and needs. Youll be naturally empathetic and have a resolute passion for helping people, especially those who may be experiencing trauma. Youll recognise and value the importance of your role in being the gateway to support for clients. The ability to work 38 hours per week, between the hours of 7.15am - 7pm Monday to Friday, on a rotating roster. If youve had previous experience in a call centre, thats great but its not essential. Shine Lawyers: A place for you. It means more here.
At Shine, purpose really matters.
Its our clients, who summon the courage to stand up to injustice. Its the communities we are part of and support every day. Its our team, who champion whats right and make this place what it is. Were an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 40 years. Weve achieved a lot but youll find no airs and graces here. Were humble yet relentless. We dont pretend to be anything other than ourselves. And together, weve created a place for you to thrive.
Here are some of the things we hope youll love about working with us:
Connect and be you: Get the flexibility and benefits you need, and work with truly authentic people. Well provide you with the tech and support to do your best work from your home office. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number. Achieve and grow: Start your journey with us at our renowned Centre of Learning, where youll find immediate connection and be set up for success through our innovative learning programs and opportunities. Well support you to grow within your role and beyond - in fact, many have found NCT a great launching pad into other roles at Shine. Challenge and be challenged: Were not here for easy. We want you to take your place at Shine and make a real impact. Question and challenge - thats how we grow. Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you.
As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team no matter the outcome.
We are an Equal Opportunity Employer committed to a diverse workforce.
In your video cover letter, please explain to us why you feel this is a role for you. You have 59 seconds and can re-start the video if necessary.
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