Administration Specialist (NDIS)

 

Main characteristics

Location

Belmont, Western Australia

Company

Hills Enterprises Pty Ltd trading as TLCU

Employment type

Full time

Category

Administration & Office Support

Job summary

TLCU is located in modern offices in Belmont and are seeking a long term team player to join our successful, friendly, client driven prosthetic and physiotherapy practice.

This opportunity is for a busy full time role, Monday-Friday, 8:30am-4:30pm, with a flexible start in October 2022.

About the company - TLCU

TLCU is the largest P&O facility in WA with an established client base where client satisfaction is our number one priority. We take pride in our work environment and friendly team, who are committed to excellence in client care.

Our team presently consists of four clinicians, two technicians, physios and four administration staff. Our new Administration Specialist will play a key role in building client relationships and supporting our professionals in delivering exceptional service.

Culture

TLCU believes that our clients have seen enough of hospitals and doctors rooms, and thats why we like to be different by having a lounge room waiting area and clinic rooms that provide a relaxed and comfortable environment allowing for people to talk openly and honestly about their needs and treatment.

This is a fun loving environment so your sense of humor and bright personality will be greatly appreciated. We ask that our people show that they care, play as a team, have courage and make things happen.

We offerGenerous salary (dependent on experience and qualifications)Extra paid leave over Christmas office shut down (over and above usual 4 weeks annual leave)Monthly staff lunch and frequent morning/afternoon teasRegular social eventsEOFY and Christmas partiesFree parking and uniform providedAdditional paid day off for Birthday Leave

About the role

Reporting to the General Manager, the primary purpose of this position is to receive and welcome TLCU clients & visitors by phone and in person, providing efficient and effective support. Also ensuring the smooth running of daily activities for clients and staff at TLCU. You are the first point of contact for our NDIS clients.

Responsibilities of the role will include but not limited to:- Process and assist with invoices, quotes, job sheets and acquittals Answer incoming telephone calls (alongside our Receptionist)Greet clients & visitors, update demographics, record weights, arrange client transportationAppointment scheduling, appointment confirmation and managementFile and client Plan managementClient recallsFollow up outstanding invoices and quotation approvalsSubmit documentation to government funding bodiesActive participation in the OH&S and Quality Management programsLeave cover for other Administration staff, as requiredAd-hoc administration duties as required by the Practice Manager / GM

What you'll need to succeed3 years previous experience in a similar admin/receptionist role, (preferably medical receptionist, but not essential)strong National Disability Insurance Scheme (NDIS) experience (an advantage, but not essential)

It is however essential that you have experience in a similar Reception role, a high level of computer literacy, attention to detail, strong communication skills and a professional phone manner. You must be highly motivated and be able to work autonomously and as well as collaboratively within our team.

To be considered, all applicants must provide following provided to TLCU upon acceptance of their contract (or willing to obtain prior to offer of employment) :National Police Clearance Check Working With Childrens Check Willingness to complete the NDIS Worker Screening CheckProvide evidence of COVID-19 vaccination

How to Apply

Please email your resume with a covering letter telling us a little about yourself. Address your application to our Practice Manager, Michelle Newcombe (email: [email protected] )

NO RECRUITMENT AGENCIES PLEASE Applications close Monday 26 September 2022. Only successful applicants will be contacted for an interview, following the closing date.