Personal Banking Advisor

 

Main characteristics

Company

Westpac Consumer and Business Bank

Employment type

Full time

Category

Banking & Financial Services

Job summary

Full time position based in our Sydney branch Be someone our customers can count on Elevate your career at Westpac Group!

How will I help?

We want to help all of our customers with all of their banking. Not just because its better for business but so they make the most of their money too.

As a Personal Banking Advisor, you will: Handle transactions and have everyday banking conversations with the customers, Reach out to customers both in-branch and over the phone, connecting them to the right products as you provide financial advice and seamless service. Build rock-solid relationships, youll make it clear you understand what our customers need today and what their plans are for tomorrow. Take full ownership of customer requests and proactively follow up agreed actions Keep up to date with new banking products and services; their features, benefits and how these can be best offered to existing and potential customers Educating customers on new technologies and tools that will enhance their banking experience Comply with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information

Whats in it for me?

In a word, lots! As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth and insurance offers) youll be paid well, and trained so your career can grow as you do. Youll also be encouraged to take part in our fun community projects as a paid volunteer.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

Some experience in customer service is a must especially if it involved you putting your passion into making sales as well. Youll be confident to build relationships and then manage them for the long-term. And any business or financial know-how will definitely be an advantage in making exciting things happen for our customers.

Whats it like to work there?

We aim to provide one big, supportive team to help us reach our vision to become one of the worlds great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, were proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

For more information visit careers.westpacgroup.com.au

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

By applying for this role, you acknowledge that you are aware of our Entry to Workplace Policy, and if you secure employment with us, you will be required to comply with the policy.