Main characteristics
- Location
- Eight Mile Plains, Queensland
- Company
- Randstad
- Salary
- AU$ 29 - AU$ 29.23 /per hour
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job details- Southside location - Eight Mile Plains
- Accessible Parking available on site
- Permanent position - Hybrid working environment
- RACQ benefits
- Cafe on site
- Public transport nearby
The recruitment of this position constitutes part of the Randstad 'Recruitable Pilot' and is open only to applicants with disability. ...
The Pilot is a government funded program specifically for the recruitment of people with disabilities. Having a disability is a genuine occupational requirement for the position under the 'special measures' section of s 25 of the Anti-Discrimination Act 1991 (Qld)
Randstad are currently recruiting for inbound member & community engagement officers with RACQ.
Together we are looking to engage with candidates who have a high level of customer service skills, who show resilience, adaptability and empathy to RACQ customers!
This is an amazing opportunity for someone from a customer service / call centre / retail background looking for a role where your contribution and commitment to outstanding customer service is valued within a reputable organization who have a great name in the insurance industry.
You must be a great communicator that thrives on achieving solution based outcomes and building positive relationships with RACQ customers and representing the organisation.
What's in it for you?
- Hourly rate of $29.23, increasing after competency is achieved
- Mon - Sun roster with both morning and afternoon shifts - 37.5hrs a week
- Phenomenal 12 week training program
- Free roadside assist
- Hybrid work model after reaching competancy
- Discounted insurance policies
- Up to 50% discounts on travel and holidays
- Cafe & Parking on site
What will you do?
- Receiving inbound calls assisting members with enquiries in regards to roadside assistance, insurances and policies.
- Providing information regarding products, services and benefit information to customers
- Handling member enquiries/complaints using your extensive emotional intelligence and escalating these complaints where necessary
- Ensuring all engagements are concluded with a fantastic member service experience
- Manage a multi channel environment including phone, email and web chat
Our ideal candidate will have;
- Previous experience in a customer service or retail sales environment.
- Well-developed communication skills with the ability to listen to determine customers' needs and the ability to influence/negotiate outcomes to achieve results.
- Ability to learn and retain detailed knowledge of RACQ systems, policies, products and services
- Ability to use initiative to identify solutions for typical customer enquiry
- Ability to maintain attention to detail with accurate data entry skills, while working in a fast-paced environment.
- Highly self-motivated, resilient and reliable with a positive attitude
If you are interested, please submit your resume today!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- Southside location - Eight Mile Plains
- Accessible Parking available on site
- Permanent position - Hybrid working environment
- RACQ benefits
- Cafe on site
- Public transport nearby
The recruitment of this position constitutes part of the Randstad 'Recruitable Pilot' and is open only to applicants with disability.
The Pilot is a government funded program specifically for the recruitment of people with disabilities. Having a disability is a genuine occupational requirement for the position under the 'special measures' section of s 25 of the Anti-Discrimination Act 1991 (Qld)
...
Randstad are currently recruiting for inbound member & community engagement officers with RACQ.
Together we are looking to engage with candidates who have a high level of customer service skills, who show resilience, adaptability and empathy to RACQ customers!
This is an amazing opportunity for someone from a customer service / call centre / retail background looking for a role where your contribution and commitment to outstanding customer service is valued within a reputable organization who have a great name in the insurance industry.
You must be a great communicator that thrives on achieving solution based outcomes and building positive relationships with RACQ customers and representing the organisation.
What's in it for you?
- Hourly rate of $29.23, increasing after competency is achieved
- Mon - Sun roster with both morning and afternoon shifts - 37.5hrs a week
- Phenomenal 12 week training program
- Free roadside assist
- Hybrid work model after reaching competancy
- Discounted insurance policies
- Up to 50% discounts on travel and holidays
- Cafe & Parking on site
What will you do?
- Receiving inbound calls assisting members with enquiries in regards to roadside assistance, insurances and policies.
- Providing information regarding products, services and benefit information to customers
- Handling member enquiries/complaints using your extensive emotional intelligence and escalating these complaints where necessary
- Ensuring all engagements are concluded with a fantastic member service experience
- Manage a multi channel environment including phone, email and web chat
Our ideal candidate will have;
- Previous experience in a customer service or retail sales environment.
- Well-developed communication skills with the ability to listen to determine customers' needs and the ability to influence/negotiate outcomes to achieve results.
- Ability to learn and retain detailed knowledge of RACQ systems, policies, products and services
- Ability to use initiative to identify solutions for typical customer enquiry
- Ability to maintain attention to detail with accurate data entry skills, while working in a fast-paced environment.
- Highly self-motivated, resilient and reliable with a positive attitude
If you are interested, please submit your resume today!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
customer service, call centre, inbound calls, insurance, customer care, Claims, Work from home, high volume call centre, claims consultant, retail
- qualifications
- Seeking applicants from a Customer Service or retail background.
- education
Secondary School/High School
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