Main characteristics
- Location
- Dawes Point, New South Wales
- Company
- Randstad
- Salary
- AU$ 60000 - AU$ 61000 /per year
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job detailsCustomer Support Specialist
Are you a motivated and talented problem solver who loves helping others? Do you enjoy connecting with people and building relationships and would like to use this in the Banking industry?
If so, then this Customer Support Specialist role is the one for you.
...
Your new role
As a Customer Support Specialist for one of the most widely regarded Customer Support teams in Australia, you will champion the voice of the customers and collaborate with the teams and individuals in Engineering, Product Management, Sales, and other functions within the business. This role will give you the opportunity to delight the customers on their first call, focus on understanding each customer's needs, deliver the best solution for their situation, and ultimately provide great Customer Service and do so with a smile!
Some of your responsibilities will include:
- Provide exceptional customer service to support Australian businesses with banking
- Answer all incoming calls and queries via email in a professional and efficient manner
- Being the first point of contact for all general queries
- Educate customers on the products and services available
- Provide technical and account support to EFTPOS, Banking and eCommerce customers.
- Troubleshoot any issues regarding terminals and eCommerce enquiries
- Resolve all complaints through effective communication skills and escalate to team lead when needed.
Your skills and experience
The ideal applicant will have:
- Prior customer service experience from any industry over the phone and via email.
- A passion for customer service and fantastic phone manner
- Excellent written and communication skills should be second nature to you
- The ability to juggle multiple priorities in a fast-paced environment.
- You pride yourself on your attention to detail and you dont shy away from working with new systems.
- An infectiously upbeat attitude and a bubbly personality.
Your benefits
- Flexible working environment with a mix of in-office and remote working (hybrid)
- Learning & development opportunities for professional and personal development
- Supportive, friendly and nurturing team
- Brand new office in Sydney CBD
- Career growth and development opportunities enabling you to build a rewarding career
- Comprehensive and interactive training program designed to welcome new starters
- 16 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team based volunteer day
- Social events which include multiple craft beer kegs, wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!
Your new company
This organisation is the champion of better business banking and Australias largest EFTPOS provider of all ADIs outside the Big Four. This is a great opportunity to build a rewarding career as this organisations Customer Support Team has seen close to 25% of staff promoted; either within the team, or within the wider company. This organisation is known for their training and development of new recruits and great team culture. They understand the value of their employees and will go to great lengths to ensure a positive and enjoyable employee experience for all. They are committed to delivering great outcomes for their customers, and you will have the chance to change the face of banking for Australian businesses. You really dont want to miss out!
Your next step
Does this sound like something you are interested in? If the answer is Yes then we would love to hear from you!
[Apply online] or on 02 8095 1647.
Youll love working with them!
*** Must be an Australian or New Zealand citizen to apply for this role***
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Customer Support Specialist
Are you a motivated and talented problem solver who loves helping others? Do you enjoy connecting with people and building relationships and would like to use this in the Banking industry?
If so, then this Customer Support Specialist role is the one for you.
Your new role
As a Customer Support Specialist for one of the most widely regarded Customer Support teams in Australia, you will champion the voice of the customers and collaborate with the teams and individuals in Engineering, Product Management, Sales, and other functions within the business. This role will give you the opportunity to delight the customers on their first call, focus on understanding each customer's needs, deliver the best solution for their situation, and ultimately provide great Customer Service and do so with a smile!
...
Some of your responsibilities will include:
- Provide exceptional customer service to support Australian businesses with banking
- Answer all incoming calls and queries via email in a professional and efficient manner
- Being the first point of contact for all general queries
- Educate customers on the products and services available
- Provide technical and account support to EFTPOS, Banking and eCommerce customers.
- Troubleshoot any issues regarding terminals and eCommerce enquiries
- Resolve all complaints through effective communication skills and escalate to team lead when needed.
Your skills and experience
The ideal applicant will have:
- Prior customer service experience from any industry over the phone and via email.
- A passion for customer service and fantastic phone manner
- Excellent written and communication skills should be second nature to you
- The ability to juggle multiple priorities in a fast-paced environment.
- You pride yourself on your attention to detail and you dont shy away from working with new systems.
- An infectiously upbeat attitude and a bubbly personality.
Your benefits
- Flexible working environment with a mix of in-office and remote working (hybrid)
- Learning & development opportunities for professional and personal development
- Supportive, friendly and nurturing team
- Brand new office in Sydney CBD
- Career growth and development opportunities enabling you to build a rewarding career
- Comprehensive and interactive training program designed to welcome new starters
- 16 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team based volunteer day
- Social events which include multiple craft beer kegs, wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!
Your new company
This organisation is the champion of better business banking and Australias largest EFTPOS provider of all ADIs outside the Big Four. This is a great opportunity to build a rewarding career as this organisations Customer Support Team has seen close to 25% of staff promoted; either within the team, or within the wider company. This organisation is known for their training and development of new recruits and great team culture. They understand the value of their employees and will go to great lengths to ensure a positive and enjoyable employee experience for all. They are committed to delivering great outcomes for their customers, and you will have the chance to change the face of banking for Australian businesses. You really dont want to miss out!
Your next step
Does this sound like something you are interested in? If the answer is Yes then we would love to hear from you!
[Apply online] or on 02 8095 1647.
Youll love working with them!
*** Must be an Australian or New Zealand citizen to apply for this role***
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Call Centre, Customer Service, Customer Care, Communication, inbound, outbound, calls, bank, payments, eftpos
- qualifications
- High School Graduate
- education
Secondary School/High School
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