Main characteristics
- Location
- Ballarat, Victoria
- Company
- Randstad
- Salary
- AU$ 30 - AU$ 45 /per hour
- Employment type
- Contract
- Category
- administration & office support
Job summary
job detailsOur client is looking for a highly skilled and customer-oriented AR Customer Service Officer to join our team. As an AR Customer Service Officer, you will be responsible for managing customer service engagements related to debt resolution. This role involves handling telephone contacts, customer correspondence, and administrative tasks to facilitate the resolution of consumer billing for Service fees. Your commitment to providing exceptional customer service and meeting performance targets will be crucial in ensuring the success of our service delivery and compliance with statutory obligations.
Qualifications:
- Experience working in a customer service centre.
- Competency at an intermediate level in Microsoft Office, Excel, and Word.
- Certificate in Business/Finance or equivalent (desirable).
Role Specific Requirements:
- Proven customer service skills with the ability to meet performance call handling targets.
- Customer-focused with the flexibility to adapt to different personality types, fostering excellence in all customer engagements.
- High degree of accuracy, attention to detail, and commitment to quality control.
- Highly developed verbal communication skills to engage professionally with both internal and external customers.
- Professional and mature demeanor with sound judgment to handle confidential or sensitive matters diplomatically.
- Diligent and capable of working independently with minimal supervision.
- The preferred candidate will be required to undergo security checks such as police record checks.
Responsibilities:
- Engage with customers in a professional and empathetic manner to facilitate debt resolution and address billing inquiries and concerns effectively.
- Handle inbound and outbound phone calls, demonstrating efficiency in call management and providing assistance in managing debt-related issues.
- Manage customer correspondence promptly and accurately, ensuring clear communication to maintain a positive customer experience.
- Undertake administrative tasks related to consumer billing, including data entry and record-keeping to ensure accuracy and compliance.
- Collaborate with internal teams to investigate and resolve customer issues, ensuring a smooth resolution process.
- Adhere to company policies, guidelines, and statutory regulations while managing debt resolution and customer interactions.
- Meet and exceed service delivery performance targets, including response times, call quality, and debt resolution goals.
If you are an experienced AR Customer Service Officer with a strong focus on providing exceptional customer service and possess the required qualifications and skills, we encourage you to apply for this rewarding opportunity.
To apply, please submit your updated CV along with a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this role.
Our Client is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We look forward to welcoming a new AR Customer Service Officer to our team and continuing to provide outstanding service to our
Why choose Randstad as your agency to work with:
At Randstad, we take pride in our sixty-year history of making a positive impact on the work lives of people around the world. Our ultimate goal is to touch the work lives of 500 million people worldwide by 2030. And we are well on our way. Our Human Forward Stories tell the true and unique experiences of people across Australia who weve had the privilege of helping on their journey. These are the stories of how Randstad has helped people move forward. Human Forward.
REGVIC2410
...
Our client is looking for a highly skilled and customer-oriented AR Customer Service Officer to join our team. As an AR Customer Service Officer, you will be responsible for managing customer service engagements related to debt resolution. This role involves handling telephone contacts, customer correspondence, and administrative tasks to facilitate the resolution of consumer billing for Service fees. Your commitment to providing exceptional customer service and meeting performance targets will be crucial in ensuring the success of our service delivery and compliance with statutory obligations.
Qualifications:
- Experience working in a customer service centre.
- Competency at an intermediate level in Microsoft Office, Excel, and Word.
- Certificate in Business/Finance or equivalent (desirable).
Role Specific Requirements:
- Proven customer service skills with the ability to meet performance call handling targets.
- Customer-focused with the flexibility to adapt to different personality types, fostering excellence in all customer engagements.
- High degree of accuracy, attention to detail, and commitment to quality control.
- Highly developed verbal communication skills to engage professionally with both internal and external customers.
- Professional and mature demeanor with sound judgment to handle confidential or sensitive matters diplomatically.
- Diligent and capable of working independently with minimal supervision.
- The preferred candidate will be required to undergo security checks such as police record checks.
Responsibilities:
- Engage with customers in a professional and empathetic manner to facilitate debt resolution and address billing inquiries and concerns effectively.
- Handle inbound and outbound phone calls, demonstrating efficiency in call management and providing assistance in managing debt-related issues.
- Manage customer correspondence promptly and accurately, ensuring clear communication to maintain a positive customer experience.
- Undertake administrative tasks related to consumer billing, including data entry and record-keeping to ensure accuracy and compliance.
- Collaborate with internal teams to investigate and resolve customer issues, ensuring a smooth resolution process.
- Adhere to company policies, guidelines, and statutory regulations while managing debt resolution and customer interactions.
- Meet and exceed service delivery performance targets, including response times, call quality, and debt resolution goals.
If you are an experienced AR Customer Service Officer with a strong focus on providing exceptional customer service and possess the required qualifications and skills, we encourage you to apply for this rewarding opportunity.
To apply, please submit your updated CV along with a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this role.
Our Client is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We look forward to welcoming a new AR Customer Service Officer to our team and continuing to provide outstanding service to our
Why choose Randstad as your agency to work with:
At Randstad, we take pride in our sixty-year history of making a positive impact on the work lives of people around the world. Our ultimate goal is to touch the work lives of 500 million people worldwide by 2030. And we are well on our way. Our Human Forward Stories tell the true and unique experiences of people across Australia who weve had the privilege of helping on their journey. These are the stories of how Randstad has helped people move forward. Human Forward.
REGVIC2410
- skills
Accounts Receivable Customer Service Officer
- qualifications
- Experience working in a customer service centre.
- Competency at an intermediate level in Microsoft Office
- Excel
- and Word.
- Certificate in Business/Finance or equivalent (desirable).
- education
Secondary School/High School
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