Main characteristics
- Company
- Department of Education
- Employment type
- Full time
- Category
- Information & Communication Technology
Job summary
Ongoing/ Full-Time Location: Northern BeachesThis is a once in a lifetime opportunity to join one of the leading Digital Field Services team within the NSW Department of Education where values including, trust, reliability, professionalism, sharing knowledge, and having fun are at the core of the team. In this role, every day you will have an opportunity to grow your technical, leadership and interpersonal skills by supporting a wonderful cohort of NSW Public Schools on the Northern Beaches of Sydney.
About the Department of Education
The NSW Department of Education serves the community by providing world-class education for students of all ages.
We ensure young children get the best start in life by supporting and regulating the early childhood education sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We are committed to fostering vibrant, sustainable and high-performing vocational and higher education sectors.
We are responsible for enacting NSW Government policy, driving improvement in education, and overseeing policy, funding and compliance issues relating to non-government schools. We respect and value Aboriginal and Torres Strait Islander people as First Peoples of Australia.
For more information about the Department of Education, please visit NSW Department of Education
The Senior Field Services Support Officer / ICT Support Leader contributes to the delivery of high-quality ICT services to NSW public schools and departmental offices through incident diagnosis and resolution for complex issues, together with deployment of the departments standardised infrastructure, hardware and systems. The role provides technical advice in relation to the deployment of standardised ICT products and services to NSW public schools and departmental offices. Working closely with role supervisor, the role contributes to a high performing team setting and acts to ensure excellent customer service and continuous service improvement.
About the role
The ICT Support Leader contributes to the delivery of high-quality ICT services to NSW public schools and departmental offices through incident diagnosis and resolution for complex issues, together with deployment of the departments standardised infrastructure, hardware, and systems. The role provides technical advice in relation to the deployment of standardised ICT products and services to NSW public schools and departmental offices.
For further information please view the role description
Essential requirements of the role Working with Children Check Relevant tertiary qualifications in ICT or equivalent experience. Current Drivers Licence with a good driving history record; willingness to travel as required
Key knowledge and experience Knowledge of and commitment to implementing the Departments Aboriginal Education Policy and upholding the Departments Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Benefits Opportunity to make a difference at Department of Education Flexible work-life balance Competitive salary 35 hour week
How to apply
When applying you will need to:
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below: Provide an example where you have taken responsibility for delivering high quality, customer focused IT services (Maximum 300 words). Give us an example of when you have led and coordinated the installation, testing, upgrading and maintenance of a technology in accordance with organisational standards, policies, and operating procedures. How did you approach the task, what was the outcome and what did you learn? (Maximum 300 words)
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check and National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.
Closing date: 2 November 2022 at 11:59pm.
For role enquiries please contact Michael Scalese details at [email protected] or on 0419 382 384
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected] ) or visit NSW Department of Education Diversity and Inclusion.
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.<
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