Main characteristics
- Location
- Sydney, New South Wales
- Company
- Michael Page
- Salary
- AU$120,000 - AU$125,000 per year
- Employment type
- Temporary
- Category
- Information Technology
- Industry
- Technology & Telecoms
Job summary
About Our ClientOne of Australia's most well known and loved charities. As the backbone of Australian culture within the NFP scene. They pride themselves on education, training, resources and development for under marginalised and under privileged children/young adults throughout Australia.
Job Description
Key relationships
- BIS Leadership Team
- Operations/Support Desk staff
- Other management, staff and volunteers
- Workplace/end user technology design in line with project implementation guidelines and established best practices
Responsibilities
- Escalation of tier 3 support issues to internal and external stakeholders as required
- Escalation and remediation of incidents and risks as required
- Provide consultation and best-practice advice on end use technology
- Ensure end-to-end system availability
- Maintain good relationships with internal and external stake holders
- Manage service levels according to published levels in the Service Catalogue
- Work within the support desk & cloud services team to assist with the delivery of key infrastructure projects
- Work with BIS and other functional areas to investigate and respond to infrastructure and security incidents relating to cloud and on-prem systems
- Maintain availability of internal/external IT systems and ensure systems are regularly reviewed in accordance with established policies and processes
- Ensure continuity of BCP & DR services in line with existing service levels
- Automation of BAU and delivery tasks to increase team and system efficiencies
- Raising awareness of information security issues with system owners and users
- Escalate tier-3 incidents with vendors and partners
- To maintain a customer-focussed IT support function, maintaining a culture that provides high-quality support to the organisation in line with corporate goals.
- To implement and maintain an enterprise-wide network and other IT infrastructure to support new IT solution implementation projects and achieving high levels of systems availability
- Keep abreast of emerging technology in the areas of infrastructure development and support, continually updating technical skills
- Work in a team to implement solutions on time, within budget, to high quality
The Successful Applicant
Essential
- Tertiary qualification in Information technology
- ITIL 2011 (Foundations) or better
- Experience of coaching and/or mentoring staff
- Experience of managing the work of others
- Knowledge and experience of best practice in customer service and/or IT service management
- 2+ years supporting a virtualised Microsoft environment both server (Microsoft Server, Exchange, Hyper-V etc.)
- 2+ years supporting network and firewall infrastructure (Cisco, HP Procurve, Fortinet etc.)
- 2+ years supporting cloud infrastructure implementations (eg: AWS/Azure/Office365)
- Understanding of Root Cause Analysis processes
- Strong problem solving & trouble shooting skills with automation mindset
- Accountability for work outcomes
- Respect for individual differences and dignity
- Commitment to learning, developing skills, and sharing knowledge and information
- Working in partnership with others (teamwork)
Desired
- Experience in cloud migration projects involving Microsoft Intune
- Experience with WAF or other Firewall technologies (F5, Netscaler or similar)
- Experience with Amazon AWS/Azure & Office 365 security controls, policies and best practices
- Experience with Dynamics CRM and AX administration
- Working with Infrastructure as code and exposure to CI/CD
What's on Offer
- Long term contracting opportunity
- Immediate start
- Competitive salary
- Leave/Sick day entitlements
- Work for an instantly recognised NFP
- Easy to reach CBD location
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