Main characteristics
- Location
- Maroubra, New South Wales
- Company
- Randstad
- Salary
- AU$ 80000 - AU$ 100000 /per year
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job detailsYour New Company:
Join Australia's leading Telecommunications and Entertainment provider, known for their unparalleled service and customer-centric approach. With the Management team bringing an impressive 40 years of Telco and Digital experience to the brand, this is the perfect time to join their close-knit team!
Your New Role: ...
As the Customer Service Team Lead, you will provide a high level of support and guidance to the Customer Service and Sales teams, whilst managing personal development through coaching and performance reviews.
Your Main Responsibilities:
- Provide leadership and guidance to a team of 10-15.
- Be the main point of contact for escalations or complex enquiries.
- Manage each team member's performance and ensure quality of service is up to standard (KPIs, SLAs, NPS).
- Assisting the team with complex issues including billing, sales and sign ups related to NBN.
- Ensure the team has the appropriate training and resources to perform to the highest level.
- Coordinate daily work-flows and rosters.
The Benefits:
- Join a fast growing and award-winning company.
- Inclusive and supportive team culture.
- Generous salary package for the right candidate.
- Fantastic career progression opportunities!
About you:
- A minimum of 2 years experience in a leadership or management role with direct reports.
- A 'can-do' and positive attitude.
- The ability to prioritise and multitask effectively.
- Strong communication skills (both written and verbal).
- Had exposure to using MS Office.
- Experience working in a Contact Centre environment (desirable, not mandatory).
- Experience working within the Telecommunications industry (desirable, not mandatory).
[Apply online].
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Your New Company:
Join Australia's leading Telecommunications and Entertainment provider, known for their unparalleled service and customer-centric approach. With the Management team bringing an impressive 40 years of Telco and Digital experience to the brand, this is the perfect time to join their close-knit team!
Your New Role:
As the Customer Service Team Lead, you will provide a high level of support and guidance to the Customer Service and Sales teams, whilst managing personal development through coaching and performance reviews.
Your Main Responsibilities:
- Provide leadership and guidance to a team of 10-15.
- Be the main point of contact for escalations or complex enquiries.
- Manage each team member's performance and ensure quality of service is up to standard (KPIs, SLAs, NPS).
- Assisting the team with complex issues including billing, sales and sign ups related to NBN.
- Ensure the team has the appropriate training and resources to perform to the highest level.
- Coordinate daily work-flows and rosters.
The Benefits:
- Join a fast growing and award-winning company.
- Inclusive and supportive team culture. ...
- Generous salary package for the right candidate.
- Fantastic career progression opportunities!
About you:
- A minimum of 2 years experience in a leadership or management role with direct reports.
- A 'can-do' and positive attitude.
- The ability to prioritise and multitask effectively.
- Strong communication skills (both written and verbal).
- Had exposure to using MS Office.
- Experience working in a Contact Centre environment (desirable, not mandatory).
- Experience working within the Telecommunications industry (desirable, not mandatory).
[Apply online].
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- experience
2 years
- skills
Manager, Customer Service, Customer Service Team Leader, Customer Service Lead, Customer Service Supervisor, Customer Service Manager, Customer Care, Customer Relationship, Inbound, Outbound, Call Centre, Hospitality, Retail, Contact Centre,
- qualifications
- Not applicable.
- education
Secondary School/High School
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