Product Support Manager

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Ad nr: 22284
Published: 13 February 2023, views: 4

 

 

Main characteristics

Location
Mackay, Queensland
Company
Michael Page
Salary
AU$140,000 - AU$140,001 per year
Employment type
Permanent
Category
Mining, Energy & Resources
Industry
Energy & Natural Resources

Job summary

About Our Client

Our client is truly global, they provide engineering solutions to their clients and are resolute in their commitment to researching and developing new an innovate products. They manufacture and design customised water tanks, tyre handlers, buckets, dump truck bodies and various other ancillary products used within the mining industry.

They hold a diverse workforce from many cultures and nationalities who take pride in upholding their company values. Our client believes that their people play a key role in the future success of their company. The training and development opportunities are endless and career progression is readily available.

Job Description

Reporting to the QLD Sales Manager East, key responsibilities include:

- Ensure that all after sales enquiries are managed in a timely and professional manner.
- Work with existing customers with product support and trouble shooting
- Provide technical advice and assistance to all customers within region of coverage
- Carry out regular visits to sites to follow up on all Austin Engineering products supplied to customers and respond to warranty issues
- Travel long distances to see clients on site
- Work with the sales staff to develop new and innovative ways to improve estimating accuracy
- Ensure all relevant department managers are informed of any customer issues
- Provide internal recommendations on product improvements from customer feedback

The Successful Applicant

The successful candidate will possess the following attributes:

- Boilermaking trade qualifications, welding quality or relevant engineering degree qualified essential.
- Extensive knowledge of and experience working with mining attachment products, specifications and performance, preferably directly within Heavy Mobile Equipment (HME) fleet.
- Experience with Microsoft software packages desirable.
- Knowledge of contemporary trends and issues within the mining industry.
- Experience in sales & marketing essential, estimating and quoting favourable.
- Ability to work under pressure, meet deadlines and provide exemplary customer service.
- Strong problem-solving skills
- Highly motivated self-starter
- Excellent verbal and written communication skills

What's on Offer

Our client is proud to offer the following:

- Fantastic remuneration $140,000 + Super
- Employee benefits scheme with amazing discounts at 441 major retailers
- Career development opportunities


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Published: 13 February 2023, views: 4


Company: Michael Page

Location: Mackay, Queensland

Salary: AU$140,000 - AU$140,001 per year


Industry: Energy & Natural Resources
Category: Mining, Energy & Resources
Employment type: Permanent


Additional information:

Michael Page

Application for the position: Product Support Manager

Full name:• required field •

Your e-mail:• required field •

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Attachments: • Curriculum Vitae , cover letter, other •


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