Main characteristics
- Location
- Mascot, New South Wales
- Company
- Randstad
- Salary
- AU$ 75000 - AU$ 80000 /per year
- Employment type
- Permanent
- Category
- IT & ICT
Job summary
job detailsThe Company
Exciting opportunity for Electrical engineer graduates looking for an entry level role within a highly regarded electrical company.
This is your exclusive opportunity to join a Globally recognised Electrical company in Mascot as a Helpdesk Coordinator. This business houses more than 85,000 employees globally and focuses on development and promotion from within.
The Role ...
As the Helpdesk Coordinator you will be responsible for providing superior customer service and support for general and technical enquiries. In this position, you will be joining a high energy team of professionals and working together to achieve great customer outcomes.
Your duties will include:
- Responding to Level 1 Helpdesk enquiries both over the phone and email.
- Supporting warranty enquiries and coordinating resolutions.
- Minimising customer downtime.
- Liaising with internal departments to resolve and escalate customer concerns.
- Identifying trends and opportunities to improve services.
Experience/Qualifications Required
- Degree in Electrical Engineering or like demonstrated experience.
- Experience using SAP/Microsoft Excel is desired.
- Clear and engaging communication skills.
- Ability to work under pressure.
Whats on offer
- Free on-site parking.
- Flexibility with work hours.
- Career progression and training opportunities.
- Work closely with a supportive and cohesive team.
- Walking distance from public transport and shops.
How to apply
Otherwise, send your resume to [Apply Online].
show more
The Company
Exciting opportunity for Electrical engineer graduates looking for an entry level role within a highly regarded electrical company.
This is your exclusive opportunity to join a Globally recognised Electrical company in Mascot as a Helpdesk Coordinator. This business houses more than 85,000 employees globally and focuses on development and promotion from within.
The Role
As the Helpdesk Coordinator you will be responsible for providing superior customer service and support for general and technical enquiries. In this position, you will be joining a high energy team of professionals and working together to achieve great customer outcomes.
Your duties will include:
- Responding to Level 1 Helpdesk enquiries both over the phone and email.
- Supporting warranty enquiries and coordinating resolutions.
- Minimising customer downtime.
- Liaising with internal departments to resolve and escalate customer concerns.
- Identifying trends and opportunities to improve services.
Experience/Qualifications Required ...
- Degree in Electrical Engineering or like demonstrated experience.
- Experience using SAP/Microsoft Excel is desired.
- Clear and engaging communication skills.
- Ability to work under pressure.
Whats on offer
- Free on-site parking.
- Flexibility with work hours.
- Career progression and training opportunities.
- Work closely with a supportive and cohesive team.
- Walking distance from public transport and shops.
How to apply
Otherwise, send your resume to [Apply Online].
show more
- experience
1-3y
- skills
Helpdesk
- qualifications
Secondary / High school
- education
Secondary / High school
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