Main characteristics
- Company
- Talent - SEEK Recruitment Agency of the Year | 7 Time Winner
- Category
- Information & Communication Technology
Job summary
Work for a large multinational comapany who support many diffrent businesses here in Australia. They offer flexible working arrangements and invest in their staff and have opportunities for growth.Summary:
your role will be to work in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.
Note: Australian citizen and PR holders will be considered on priority.
Responsibilities
Monitor Service Request System (SRS) incident management queue.Analyzes incidents to identify service restoration actions to be taken. Incident investigation and diagnosis (including resolution where possible)Create problem records and perform root cause analysis.Takes incident resolution actions to restore service to customers.Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Performs miscellaneous job-related duties as assigned.
Qualifications and Experience
Diploma or Degree in Information Technology or related disciplineMinimum 4years of hands-on experience working in support environment providing Level 2 and Level 3 support.Database management - Microsoft SQL Server, SQL QueriesPowerShell scriptingAbility to determine computer problems and to coordinate hardware, software, and/or network solutions.Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Apply now to secure an interview or call Luther Borgas on 03 9236 7755 or email at [email protected]
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