Main characteristics
- Location
- Fortitude Valley, Queensland
- Company
- Michael Page
- Employment type
- Temporary
- Category
- Information Technology
- Industry
- Industrial / Manufacturing
Job summary
About Our ClientA leading engineering and construction organisation with a global footprint. You will be exposed to a large enterprise environment supporting a number of technology platforms and be given autonomy to diagnose, resolve and deliver key IT solutions for the wider business.
Job Description
This position will primarily be responsible for:
- Providing first line support to clients via email, phone and chat
- Logging service requests within the Service Desk software (ServiceNow)
- Issuing and troubleshooting IT assets; mobile phones, computers and tablets
- Performing level-1 network administrative tasks
- Escalating service desk requests to the appropriate team
- Following up service requests with clients to ensure quality outcomes
The Successful Applicant
The successful candidate will be able to demonstrate the following personal attributes:
- Well-developed time management skills
- A focus on quality customer service, with a can do attitude
- A willingness to learn and implement technical skills
- Able to work as part of a team and independently when required
Technical skills required to perform this role include:
Experience with:
- Microsoft Active Directory
- Microsoft Exchange
- Office 365
- ServiceNow or similar service desk software
- Cisco Phone System
- Configuration Manager Console
What's on Offer
On offer is a 6 week role. This role will offer a hybrid working environment, but is close to public transport for the days you are required to be in the office.
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