Main characteristics
- Location
- Sydney, New South Wales
- Company
- NSW Trustee & Guardian
- Salary
- $89,707 $98,902 per year
- Employment type
- Contract\u002FTemp
- Category
- Government & Defence
Job summary
Senior Client Service Officer - Crimes ConfiscationWe are looking for keen and motivated Senior Client Service Officer to join the Crimes Confiscation team and help make a difference to our customers. Full-time, temporary role (6 months with possible extension) 35 hours per weekLocation: ParramattaFlexible working options available and subject to negotiationClerk Grade 5/6. Base Salary $89,707 pa to $98,982 pa plus super and annual leave loading
About us
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
About the team
The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardians commercial services in will making, as trustee, attorney, and as administrator/executor of deceased estates. The team administer assets in accordance with the functions and obligations under the relevant legislation and make legal decisions within legal frameworks and NSWTGs prescribed delegations. The division delivers high quality service using a customer-centred approach and is delivered by: Estate Administration Trust and Powers of Attorney administration Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration Wills and Estate Planning
About the role
This role is responsible for delivering professional, high quality and timely Crimes Confiscation / Civil Forfeiture services. You will be responsible for the management of restrained / forfeited assets and appropriately managing those assets in accordance with the functions and obligations under the relevant legislation. The role ensures assets are collected or secured in a timely matter and their ongoing management and / or sale, and is responsible for contributing to establish efficiencies, performance of the team and achieving financial targets.
For more information, view the role description.
About you
Application is encouraged if: You have experience in delivering professional, high-quality timely Crimes Confiscation / Civil Forfeiture services.You have the knowledge to provide advice, support and guidance to staff and manage complex matters and resolve issues, including assisting to respond to complaints and ministerial enquiries.You have experience conducting field audit inspections to perform reconciliation of all physical assets to ensure assets are properly maintained during storage period to avoid deterioration and loss in value.You have the ability to collaborate across divisions and with other government partners, in particular the NSW Crimes Commission, the NSW Police Force and NSW Treasury to continuously improve service.You have strong customer centred values that drive continuous improvement and integrated service delivery.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
Essential RequirementsKnowledge and understanding of relevant legislation or demonstrated ability to gain knowledge and understanding in this area.Understanding of NSW government and NSWTGs key services and client base.Current NSW drivers licence and ability to travel across NSW to perform offsite field audits and reconciliation of assets under NSW Trustee & Guardians management.Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.Up to date COVID-19 vaccination status and able to provide acceptable proof.
What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:Work-life balance with flexible work options including flex leaveleave options including 14 weeks' parental or adoption leavecareer developmentFitness Passport
Be part of something bigger. For more about joining us, visit our Careers page.
How to apply
To apply for this role:Complete the online applicationSubmit a resume (max 5 pages)Attach a cover letter (maximum 2 pages) Provide a written response to the two targeted questions below (max 2 pages):Describe a specific time you have had to assist others to adhere to legislation or a code of conduct. What happens? How was it resolved?Describe how you ensure that you deliver results in light of multiple competing interests. Provide an example outlining how you have been able to balance the interests of parties and reach a suitable outcome.
Read writing your job application for tips on how to write your application.
Closing date
Applications close 15 February 2023
For enquiries, please contact the Workforce Support Team: [email protected]
Please noteIf you need an adjustment in the recruitment process or workplace, please let us know.Offers of employment will be subject to reference checks and relevant clearances.A talent pool may be created for future ongoing, temporary, and part-time roles, and is valid for 18-months.All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up-to-date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to [email protected]
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