Main characteristics
- Location
- Brisbane, Queensland
- Company
- Randstad
- Salary
- AU$ 105977 - AU$ 113167 /per year
- Employment type
- Permanent
- Category
- government
Job summary
job detailsUnder the framework of the Disaster Recovery Funding Arrangements, Community Recovery is dedicated to establishing a comprehensive support model aimed at actively connecting community members affected by disasters to available recovery supports and services. Notably, these services encompass providing assistance to approved Structural Assistance Grant (SAG) and Resilient Homes Fund (RHF) applicants who are unable to manage property repairs. Additionally, the role involves facilitating access to other forms of financial assistance and psychosocial support to aid applicants in their adaptation and recovery processes.
This project adopts a dual-pronged approach, employing teams stationed in Neighbourhood and Community Centres (NCC) and supported by Community Recovery-based Service Navigators in areas where NCCs are not available.
The position being offered presents a unique opportunity to join the esteemed Community Recovery Service Navigators team, where your role will be screen all referrals to internal place-based Service Navigators
The ideal candidate should have experience providing services to distressed clients and working with the community sector. They should possess contemporary knowledge of human services service delivery policies and practice. Proficiency in Microsoft products, particularly Excel, Outlook, and database software, is required. The candidate should also have record-keeping experience to maintain accurate records of client activities and interventions, as well as prepare necessary reports and correspondence. These skills and experiences are crucial for effectively supporting the client group and fulfilling the responsibilities of the position.
Your new role
On offer are multiple fixed-term Service Navigator contracts until 30th of June 2024 within a department which offers opportunities to develop your skills and potentially progress your career.
Within this position key duties and responsibilities include but are not limited to;
...
- Providing direct support to people including registration/triage, information provision, service navigation and referral, personal support
- Identifying, recording and tracking escalations and complaints in line with departmental guidelines in a timely and respectful manner
- Participating in establishing and maintaining positive working relationships with stakeholders within and across government and broader human services networks.
- Preparing a range of written materials that support advice to government, including correspondence, briefing material, and information papers concerned with the initiatives delivered by the work area.
- Contributing to a professional environment through personal commitment to, ethical behaviour, staff wellbeing, skills development, professional growth and continuous improvement.
- Responding to incoming enquiries and complaints from disaster affected individuals, including those that come as a Ministerial inquiry
- Development of systems, policies, and procedures to support the implementation
The ideal candidate for this role will be professional, confident and have demonstrated experience in the following areas
- Experience in the provision of services to clients and in working with the community sector, including clients who may be distressed.
- Contemporary knowledge of human services service delivery policy and practice.
- Knowledge of and experience with Microsoft products, in particular Excel, Outlook and database software.
- Record-keeping experience to maintain adequate records of activities and interventions with the client group and prepare reports and correspondence as required
Benefits
- A competitive salary package
- 12.75% superannuation allocation
- Flexible working arrangements will be considered.
- DCHDE is committed to investing in our staff and working with them to develop their careers. A range of learning opportunities will be available to support your technical expertise, interpersonal skills, management and leadership capability.
Why choose Randstad
Assistance in completing your application
- Interview coaching and preparation
- Further specific knowledge about required skills set for the role
- A dedicated point of contact to check in with along the process
- Our Assistance with salary negotiations
What now
Are you ready to take the next step in your career in government? If you meet the essential criteria and have the required experience listed above apply now! We would love to hear from you.
If you would like further information regarding these positions, please apply through this and also reach out to [Apply online] and a consultant will be in touch to discuss.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Under the framework of the Disaster Recovery Funding Arrangements, Community Recovery is dedicated to establishing a comprehensive support model aimed at actively connecting community members affected by disasters to available recovery supports and services. Notably, these services encompass providing assistance to approved Structural Assistance Grant (SAG) and Resilient Homes Fund (RHF) applicants who are unable to manage property repairs. Additionally, the role involves facilitating access to other forms of financial assistance and psychosocial support to aid applicants in their adaptation and recovery processes.
This project adopts a dual-pronged approach, employing teams stationed in Neighbourhood and Community Centres (NCC) and supported by Community Recovery-based Service Navigators in areas where NCCs are not available.
The position being offered presents a unique opportunity to join the esteemed Community Recovery Service Navigators team, where your role will be screen all referrals to internal place-based Service Navigators
The ideal candidate should have experience providing services to distressed clients and working with the community sector. They should possess contemporary knowledge of human services service delivery policies and practice. Proficiency in Microsoft products, particularly Excel, Outlook, and database software, is required. The candidate should also have record-keeping experience to maintain accurate records of client activities and interventions, as well as prepare necessary reports and correspondence. These skills and experiences are crucial for effectively supporting the client group and fulfilling the responsibilities of the position. ...
Your new role
On offer are multiple fixed-term Service Navigator contracts until 30th of June 2024 within a department which offers opportunities to develop your skills and potentially progress your career.
Within this position key duties and responsibilities include but are not limited to;
- Providing direct support to people including registration/triage, information provision, service navigation and referral, personal support
- Identifying, recording and tracking escalations and complaints in line with departmental guidelines in a timely and respectful manner
- Participating in establishing and maintaining positive working relationships with stakeholders within and across government and broader human services networks.
- Preparing a range of written materials that support advice to government, including correspondence, briefing material, and information papers concerned with the initiatives delivered by the work area.
- Contributing to a professional environment through personal commitment to, ethical behaviour, staff wellbeing, skills development, professional growth and continuous improvement.
- Responding to incoming enquiries and complaints from disaster affected individuals, including those that come as a Ministerial inquiry
- Development of systems, policies, and procedures to support the implementation
The ideal candidate for this role will be professional, confident and have demonstrated experience in the following areas
- Experience in the provision of services to clients and in working with the community sector, including clients who may be distressed.
- Contemporary knowledge of human services service delivery policy and practice.
- Knowledge of and experience with Microsoft products, in particular Excel, Outlook and database software.
- Record-keeping experience to maintain adequate records of activities and interventions with the client group and prepare reports and correspondence as required
Benefits
- A competitive salary package
- 12.75% superannuation allocation
- Flexible working arrangements will be considered.
- DCHDE is committed to investing in our staff and working with them to develop their careers. A range of learning opportunities will be available to support your technical expertise, interpersonal skills, management and leadership capability.
Why choose Randstad
Assistance in completing your application
- Interview coaching and preparation
- Further specific knowledge about required skills set for the role
- A dedicated point of contact to check in with along the process
- Our Assistance with salary negotiations
What now
Are you ready to take the next step in your career in government? If you meet the essential criteria and have the required experience listed above apply now! We would love to hear from you.
If you would like further information regarding these positions, please apply through this and also reach out to [Apply online] and a consultant will be in touch to discuss.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Administration, Government, State Gov, Queensland Government, Community, Community Recovery, Project Lead, Project Officer, Program, CHDE, A06, Coordination, Intake, Correspondence, Disaster
- education
Secondary School/High School
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