Main characteristics
- Location
- Brisbane, Queensland
- Company
- Randstad
- Salary
- AU$ 55.24 - AU$ 56.24 /per hour
- Employment type
- Contract
- Category
- government
Job summary
job detailsRandstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with a well established Federal Government client in helping them recruit for multiple APS5 Complaints officer positions.
Your new position
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the Service Charter.
The Complaints Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, Board, Independent Advisory Council and oversight bodies.
The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position as it manages and coordinates resolution of complaints and participant incidents.
Responsibilities may include but are not limited to:
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branchs strategic objectives.
- Ability to use computer/software applications including Microsoft Office and NDIA business applications such as NDIAs client records management system (CRM)
Your Skills and Experience
To be considered for this role you would have skills & experience in the following to be successful:
- Ability to adapt in a high pressure environment
- Have a proactive approach
- Good level of experience with spreadsheets
- As this is a Federal Government position to be eligible for this position your must be an Australian citizen
What Youll Receive
- APS5 $55.24/Hourly + super
- Ability to work within a high achieving team within a large Federal Government Department
- Quality supervision with great training and career development support
How to apply
If you think that this is a role that you might be perfect for, please apply now!
Please note only short listed candidates will be contacted.
*** Please to be successful in this role you must be an Australian Citizen and be able complete a federal police check ***
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
Randstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with a well established Federal Government client in helping them recruit for multiple APS5 Complaints officer positions.
Your new position
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the Service Charter.
The Complaints Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, Board, Independent Advisory Council and oversight bodies.
The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position as it manages and coordinates resolution of complaints and participant incidents.
Responsibilities may include but are not limited to:
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branchs strategic objectives.
- Ability to use computer/software applications including Microsoft Office and NDIA business applications such as NDIAs client records management system (CRM)
Your Skills and Experience
To be considered for this role you would have skills & experience in the following to be successful:
- Ability to adapt in a high pressure environment
- Have a proactive approach
- Good level of experience with spreadsheets
- As this is a Federal Government position to be eligible for this position your must be an Australian citizen
What Youll Receive
- APS5 $55.24/Hourly + super
- Ability to work within a high achieving team within a large Federal Government Department
- Quality supervision with great training and career development support
How to apply
If you think that this is a role that you might be perfect for, please apply now!
Please note only short listed candidates will be contacted.
*** Please to be successful in this role you must be an Australian Citizen and be able complete a federal police check ***
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- skills
Federal Department - APS5 Complaints Officer
- education
Secondary School/High School
Inform me about similar jobs: