Main characteristics
- Location
- Melbourne, Victoria
- Company
- Michael Page
- Salary
- AU$89,229 - AU$97,256 per year
- Employment type
- Permanent
- Category
- Human Resources
- Industry
- Public Sector
Job summary
About Our ClientOur client is an organisation that is dedicated to engaging with the community.
Job Description
- Use data to proactively identify opportunities and drive on-going improvements to systems, processes and procedures aimed at improving customer experience.
- Develop relationships and an understanding of internal processes to providing recommendations on how they can be shaped to optimise the customer journey and improve the customer experience.
- Plan, organise and facilitate workshops, interviews and process mapping activities with business areas to understand and develop current and future processes.
- Responsible for end-to-end customer journey mapping in order to identify problems, increase efficiency and improve outcomes.
- Implement operational process improvements and initiatives, from initial project scoping, consultation, facilitation, process mapping, change management, successful delivery to benefit realisation measurement.
- Plan and provide meaningful and in-depth training regarding best practice customer experience methods, processes, procedures and skills.
The Successful Applicant
- Ability to take initiative, self motivate and problem solve.
- Strong stakeholder management skill set.
- Ability to run projects with minimal supervision as required.
- Strong Data analysis skill set
- Relevant degree or diploma qualification or extensive working experience required.
- Transformation CX background would be preferred but not non-negotiable.
What's on Offer
- Work flexibility - hybrid set up and work hours flexibility.
- Lots of learning and growth development opportunities
- Join a team within a warm and collaborative culture
- Be apart of making exciting change happen within a well established organisation
- Free parking on site
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