Main characteristics
- Location
- Brisbane, Queensland
- Company
- Randstad
- Salary
- AU$ 41.61 - AU$ 45.26 /per hour
- Employment type
- Contract
- Category
- call centre & customer service
Job summary
job detailsRandstad is currently assisting a Fed Govt Dept seeking an experienced APS3 and APS4 Customer Service Officers on initial 6 month contracts. With an hourly pay rate of $41.61 (APS3), $45.26 (APS4) + super.
...
The Positions
The APS3 (equivalent) positions are the first point of contact and will interact with job seekers, employers and students.
As part of their usual duties, APS3 Customer Service Officer will:
- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Investigating and managing routine cases via resolution of customer issues with assistance from higher classification levels.
- Applying a flexible approach to day-to-day work changes and shifting priorities.
- Maintaining accurate records within the Customer Relationship Management System (CRM).
- Researching, analysing and making recommendations based on resources and guidelines provided.
- Navigating across multiple IT systems in real-time.
- Demonstrating excellent workplace behaviours including working within a team and promoting a positive team culture
APS4 (equivalent) perform a number of frontline activities. They interact with job seekers and employers via telephone, e-mail and web-chat.
- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.
- Conducting thorough investigations and using effective management strategies to address the concerns of complainants.
- Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant.
- Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.
- Employing a flexible approach to day-to-day work changes and shifting priorities.
- Maintaining accurate records within the Customer Relationship Management System (CRM)
- Researching, analysing, and making informed decisions based on the resources and guidelines provided
- Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.
Mandatory requirements
All candidates must:
- Be an Australian citizen.
- Hold a current National Police Check.
- Be willing to undergo and obtain a Baseline Security Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Randstad is currently assisting a Fed Govt Dept seeking an experienced APS3 and APS4 Customer Service Officers on initial 6 month contracts. With an hourly pay rate of $41.61 (APS3), $45.26 (APS4) + super.
...
The Positions
The APS3 (equivalent) positions are the first point of contact and will interact with job seekers, employers and students.
As part of their usual duties, APS3 Customer Service Officer will:
- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Investigating and managing routine cases via resolution of customer issues with assistance from higher classification levels.
- Applying a flexible approach to day-to-day work changes and shifting priorities.
- Maintaining accurate records within the Customer Relationship Management System (CRM).
- Researching, analysing and making recommendations based on resources and guidelines provided.
- Navigating across multiple IT systems in real-time.
- Demonstrating excellent workplace behaviours including working within a team and promoting a positive team culture
APS4 (equivalent) perform a number of frontline activities. They interact with job seekers and employers via telephone, e-mail and web-chat.
- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.
- Conducting thorough investigations and using effective management strategies to address the concerns of complainants.
- Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant.
- Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.
- Employing a flexible approach to day-to-day work changes and shifting priorities.
- Maintaining accurate records within the Customer Relationship Management System (CRM)
- Researching, analysing, and making informed decisions based on the resources and guidelines provided
- Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.
Mandatory requirements
All candidates must:
- Be an Australian citizen.
- Hold a current National Police Check.
- Be willing to undergo and obtain a Baseline Security Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
customer service, call centre, APS3, APS4
- qualifications
- -
- education
Secondary School/High School
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