Main characteristics
- Location
- Dawes Point, New South Wales
- Company
- Randstad
- Salary
- AU$ 60000 - AU$ 60000 /per year
- Employment type
- Permanent
- Category
- banking & financial services
Job summary
job details- Be the Customer Champion: Join a team that places a strong emphasis on delivering exceptional customer experiences. You'll have the opportunity to make a meaningful impact on customer interactions and enhance their overall satisfaction.
- Diverse Customer Engagement: This is not a call center job. You'll handle web chat, email, and outbound calls, focusing on proactive customer support. Say goodbye to endless inbound calls and hello to varied and engaging interactions.
- Dynamic and Innovative Workplace: Be part of a fast-moving, collaborative team that encourages experimentation and innovation. We invest in your growth, providing opportunities for career progression and professional development.
If you're looking for an opportunity to make a meaningful impact and provide outstanding customer experiences, then look no further! As a Customer Care Specialist, you will play a crucial role in shaping the way the business interacts with their valued customers. This position primarily involves web chat, email, and outbound phone support this is not an inbound call center role.
About the Company: On a mission to revolutionize the self-employment landscape by streamlining financial administrative tasks and simplifying the lives of their customers, this rapidly growig Fin Tech company are looking for exceptional indidvuals to join their team here is Sydney!
Responsibilities:
- As the Customer Care Specialist, you'll be the initial point of contact for customers, addressing their queries via web chat, email, and outbound phone calls.
- You'll help set up customers and manage their data.
- Conduct follow-up calls with new customers to provide assistance as needed.
- Manage customer feedback and engagement, continuously seeking ways to enhance their experience.
- Create and maintain online help articles.
- Handle "Call Back" requests to inform potential customers about our offerings.
- Educate customers on our capabilities to encourage ongoing use and advocacy.
- Adhere to established customer support practices to ensure uniform service quality.
- Provide feedback to the technical team and the wider team to optimize the customer experience based on interactions.
Requirements: To succeed in this role, you'll need to:
- Be proactive and take the initiative to improve efficiency.
- Thrive in a fast-paced, adaptable environment.
- Be a team player ready to collaborate.
- Possess excellent verbal and written communication skills, including a polite phone manner and strong spelling and grammar.
- Have exceptional interpersonal skills, with a particular emphasis on empathy.
- Pay meticulous attention to detail, demonstrate strong organizational skills, and be self-sufficient.
- Be proficient in Google Suite or other office software.
- Show technical aptitude and a willingness to learn software programs.
- Have the eligibility to work in Australia.
Bonus Points for:
- Previous experience with customer service tools such as Intercom.
- Experience in financial institutions or self-employment in any industry.
- Experience in a fast-paced, agile workplace.
How They Work:
- They are part of a fast-moving, highly collaborative team that places a strong emphasis on customer satisfaction and referrals.
- They take a data-driven approach to continuously improve the user experience.
- Agile practices and iterative improvements are central to their approach.
- They encourage a culture of experimentation and innovation, whether with new tools, techniques, or channels.
- They invest in their people and provide opportunities for career growth and progression.
If you're ready to join an enthusiastic team dedicated to delivering exceptional customer service and shaping the future of self-employment, we invite you to apply and become a vital part of a dynamic and customer-centric team! - Apply now using the 'Apply Now' button. If you have further questions please call Nadine on 0488 008 649 or email: [Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- Be the Customer Champion: Join a team that places a strong emphasis on delivering exceptional customer experiences. You'll have the opportunity to make a meaningful impact on customer interactions and enhance their overall satisfaction.
- Diverse Customer Engagement: This is not a call center job. You'll handle web chat, email, and outbound calls, focusing on proactive customer support. Say goodbye to endless inbound calls and hello to varied and engaging interactions.
- Dynamic and Innovative Workplace: Be part of a fast-moving, collaborative team that encourages experimentation and innovation. We invest in your growth, providing opportunities for career progression and professional development.
...
If you're looking for an opportunity to make a meaningful impact and provide outstanding customer experiences, then look no further! As a Customer Care Specialist, you will play a crucial role in shaping the way the business interacts with their valued customers. This position primarily involves web chat, email, and outbound phone support this is not an inbound call center role.
About the Company: On a mission to revolutionize the self-employment landscape by streamlining financial administrative tasks and simplifying the lives of their customers, this rapidly growig Fin Tech company are looking for exceptional indidvuals to join their team here is Sydney!
Responsibilities:
- As the Customer Care Specialist, you'll be the initial point of contact for customers, addressing their queries via web chat, email, and outbound phone calls.
- You'll help set up customers and manage their data.
- Conduct follow-up calls with new customers to provide assistance as needed.
- Manage customer feedback and engagement, continuously seeking ways to enhance their experience.
- Create and maintain online help articles.
- Handle "Call Back" requests to inform potential customers about our offerings.
- Educate customers on our capabilities to encourage ongoing use and advocacy.
- Adhere to established customer support practices to ensure uniform service quality.
- Provide feedback to the technical team and the wider team to optimize the customer experience based on interactions.
Requirements: To succeed in this role, you'll need to:
- Be proactive and take the initiative to improve efficiency.
- Thrive in a fast-paced, adaptable environment.
- Be a team player ready to collaborate.
- Possess excellent verbal and written communication skills, including a polite phone manner and strong spelling and grammar.
- Have exceptional interpersonal skills, with a particular emphasis on empathy.
- Pay meticulous attention to detail, demonstrate strong organizational skills, and be self-sufficient.
- Be proficient in Google Suite or other office software.
- Show technical aptitude and a willingness to learn software programs.
- Have the eligibility to work in Australia.
Bonus Points for:
- Previous experience with customer service tools such as Intercom.
- Experience in financial institutions or self-employment in any industry.
- Experience in a fast-paced, agile workplace.
How They Work:
- They are part of a fast-moving, highly collaborative team that places a strong emphasis on customer satisfaction and referrals.
- They take a data-driven approach to continuously improve the user experience.
- Agile practices and iterative improvements are central to their approach.
- They encourage a culture of experimentation and innovation, whether with new tools, techniques, or channels.
- They invest in their people and provide opportunities for career growth and progression.
If you're ready to join an enthusiastic team dedicated to delivering exceptional customer service and shaping the future of self-employment, we invite you to apply and become a vital part of a dynamic and customer-centric team! - Apply now using the 'Apply Now' button. If you have further questions please call Nadine on 0488 008 649 or email: [Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Customer care, finance, accounting, fintech, web chat, email,
- qualifications
- Relevant degree
- education
College/Pre-University
Inform me about similar jobs: