Main characteristics
- Location
- Perth, Western Australia
- Company
- Qantas Airways Ltd
- Category
- Manufacturing, Transport & Logistics
Job summary
Exciting full-time opportunity, Perth Airport Location Access to a range of employee benefits, including our world-class staff travel program Work alongside a small and highly skilled team!If youve ever thought about a career in aviation now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
The Opportunity
As the Western Australia & Northern Territory Airport Manager, you will be responsible for the consistent delivery of safe, high quality and cost-effective ground handling services for Jetstar operations by direct management and oversight of the Ground Service Provider (GSP) of all customer and ramp activity contracted to Jetstar.
Our Airport Managers have full carriage of the Balanced Scorecard for Jetstar Airport Services in Western Australia and Northern Territory comprising of safety performance, operational excellence, people engagement, customer service and revenue and cost.
You will represent Jetstars interests in Western Australia and Northern Territory and build strong relationships with airport operators and other major stakeholders.
The core responsibilities of this role are;
Responsible for the Western Australia and Northern Territory airports leadership, management, operational and customer service delivery. Accountability for the airports above and below the wing airport operations, customer service, safety, revenue, regulatory, people and airport KPI metrics (e.g. on time performance). The role is responsible for the day to day airport operations ensuring a safe operational environment that drives continuous customer service and business improvement. Work closely with local airport stakeholders and service provides to ensure Jetstars services are maintained in accordance with service level agreements and regulations. Contribute to the continual enhancement of airport performance against agreed operational, safety, OHS and customer service goals, objectives and KPIs including short-term and long-term business planning. Maintain financial controls to deliver targeted cost reduction and eradicate wastage Work in partnership with the GSP to ensure safe, compliant, efficient and cost-effective outcomes in the provision of baggage handling and aircraft turnaround services Implementing and strengthening the Jetstar culture locally including service culture, operating style, safety.
Ideally we are seeking:
Extensive experience, knowledge and understanding of customer service management. A natural ability to be a strong leader and deliver messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar. Exposure to managing teams in a shift/rostered work environment Ability to motivate, coach and develop team members Possess a thorough understanding of company personnel policy Demonstrated experience in managing third party entities and working in partnership with internal stakeholders Be resilient and able to motivate others to embrace change Excellent communication skills both written and verbal and able to influence with all levels of the organisation Demonstrated ability to work under pressure. Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team Advanced knowledge of Microsoft Office, e.g. Excel, PowerPoint and ability to apply computer software to improve business delivery Sound knowledge and understanding of Air Safety legislation, CASA regulatory requirements, OHS legal responsibilities and experience managing audit programs.
This is a challenging role and we will expect great results from the successful applicants. In return you will get to be part of a smart, driven, high performing team with real opportunities for you to make your mark and build your career within a great organization in an exciting industry.
Applications close: 2359 Sunday 19 November 2023
Whats in it for you
Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines. Access to a range of salary packaging and leave benefits. As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines. Structured programs and resources to support your health and wellbeing and development. Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.
About Jetstar
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.
Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, youll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
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