Dynamics / D365 Administrator

 

Main characteristics

Location

Perth, Western Australia

Company

Michael Page

Salary

AU$100,000 - AU$120,000 per year

Employment type

Permanent

Category

Information Technology

Industry

Not For Profit

Job summary

About Our Client

Our client is a fabulous NFP servicing a broad sector of our community for in-home care services.

With over 100 years of success, 4,000+ employees and a client base numbering over 100,000, you'll join an established organisation doing increasingly important work.

To continue to scale, and to provide the best experience and level of care for their customers and people, the organisation is currently moving through a huge piece of work specific to digital transformation.

You'll join at this juncture and be in a position to go on the journey with them, and progress your career in parallel.

Job Description

Reporting to the Infrastructure & Cloud Lead, you will be responsible for:

- Technical leadership and support for Microsoft Dynamics 365 in production and non-production environments.
- Supporting the daily operations of the D365 platform, including contributing to the organisation's readiness and implementation into the platform.
- Support D365 security roles, users, roles, profiles, groups, queues, and other Microsoft Dynamics setup options as necessary.
- Configuring solutions and workflows and ensure quality and efficiency of the platform and applications.
- Maintaining the integrity of services integrated with cloud environments, including in-house systems and external integrations.
- Evaluating new Dynamics releases and applications, participating in plans for their implementation and remaining current with Microsoft administration best practices.
- Supporting D365 enhancement projects to support business needs, including collaborating closely with internal teams, external contractors, solution vendors, and consultants.
- Monitoring performance, scalability and licensing and implementing proactive solutions for improvement.
- Assisting with design of high availability, disaster recovery and backups for the D365 environment.
- Working with internal team members and external parties to troubleshoot and resolve D365 issues.

The Successful Applicant

To be considered for and successful in this role, you will:

- Arrive with demonstrated experience in Microsoft Dynamics design, custom configuration, and integrations.
- Arrive with experience supporting or driving aspects of implementations, D365 upgrades, testing, migrations, installation, IT/Admin training, and other pre and post go-live support activities.
- Be familiar with the suite of Dynamics applications including Power Platform, Sales, Marketing, Customer Service and Field Service.
- Ideally have some experience with planning and performing regression testing.
- Ideally have some experience managing D365 licensing.
- Arrive with a strong understanding of contemporary IT Service Management (ITSM) practices (e.g. ITIL).
- Perhaps have some baseline development experience with Dynamics configuration including the use of third-party tools.
- Ideally be Microsoft certified in Dynamics 365.
- Perhaps possess some other Microsoft certifications (e.g., CRM, Microsoft Power Platform + D365 Core, Microsoft D365 + Power Platform Solution Architect) are also advantageous.
- Ideally offer some experience with Microsoft Azure Platform (Azure Service Bus, Logic App, PowerApps, Event Hub, Power Automate, etc.).

What's on Offer

In return you will:

- Join an established, national community services organisation with embedded vision and values.
- Access flexible working and an outcomes-driven environment.
- Work with a fabulous, passionate, hard-working team and leadership cohort with a great sense of fun about them.
- Get to play a huge role in delivering the next phase of the organisation's digitilisation journey, across the D365 landscape.
- Access generous employee benefits, including the option for salary packaging.
- Enter a role that is designed to allow for and support (and actually expects), your professional and personal growth and development.
- Be provided with tangible training and professional skills development opportunities run both in-house and externally.