Main characteristics
- Location
- Perth, Western Australia
- Company
- Randstad
- Salary
- AU$ 30 - AU$ 35 /per hour
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job detailsAre you a dynamic individual with a passion for delivering exceptional customer service in the banking sector? Join Randstad, a leading recruitment company, in collaboration with our esteemed banking client, and embark on a rewarding career as a Customer Service Representative.
Key Responsibilities:
...
- Transaction Processing: Execute transactions with a focus on customer inquiries, adhering to policies and procedures for safe and efficient service.
- Metric-Driven Performance: Meet and exceed contact centre metrics, including schedule adherence, quality standards, and productivity measures.
- Customer Resolution: Actively resolve customer inquiries and complaints professionally, referring complex financial needs to specialists when necessary.
- Product and Service Knowledge: Utilise extensive knowledge of banking products and services to effectively address customer financial needs.
- Customer-Centric Approach: Engage with customers through their preferred channels, demonstrating a personal interest, creating self-service opportunities, and facilitating requests.
- Communication Skills: Present information effectively, both in writing and verbally, to ensure clear communication with customers.
- Performance Targets: Achieve or surpass targets related to customer experience, service quality, and operational performance.
- Multi-Tasking: Efficiently handle multiple, quality conversations across systems while upholding service standards.
Qualifications and Skills:
- Previous experience in customer service, preferably in the banking sector.
- Strong communication and interpersonal skills.
- Ability to work autonomously and as part of a team.
- Adaptability to a fast-paced, changing environment.
- Knowledge of banking products and services is a plus.
If you are passionate about providing excellent customer service, meeting performance targets, and contributing to a positive team environment, we invite you to apply for this exciting opportunity.
If this role sounds like it is for you, please hit APPLY NOW or contact Lewis Bond at [Apply online] for more information.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Are you a dynamic individual with a passion for delivering exceptional customer service in the banking sector? Join Randstad, a leading recruitment company, in collaboration with our esteemed banking client, and embark on a rewarding career as a Customer Service Representative.
Key Responsibilities:
- Transaction Processing: Execute transactions with a focus on customer inquiries, adhering to policies and procedures for safe and efficient service.
- Metric-Driven Performance: Meet and exceed contact centre metrics, including schedule adherence, quality standards, and productivity measures.
- Customer Resolution: Actively resolve customer inquiries and complaints professionally, referring complex financial needs to specialists when necessary.
- Product and Service Knowledge: Utilise extensive knowledge of banking products and services to effectively address customer financial needs.
- Customer-Centric Approach: Engage with customers through their preferred channels, demonstrating a personal interest, creating self-service opportunities, and facilitating requests.
- Communication Skills: Present information effectively, both in writing and verbally, to ensure clear communication with customers.
- Performance Targets: Achieve or surpass targets related to customer experience, service quality, and operational performance.
- Multi-Tasking: Efficiently handle multiple, quality conversations across systems while upholding service standards.
Qualifications and Skills:
- Previous experience in customer service, preferably in the banking sector.
- Strong communication and interpersonal skills.
- Ability to work autonomously and as part of a team.
- Adaptability to a fast-paced, changing environment.
- Knowledge of banking products and services is a plus.
If you are passionate about providing excellent customer service, meeting performance targets, and contributing to a positive team environment, we invite you to apply for this exciting opportunity. ...
If this role sounds like it is for you, please hit APPLY NOW or contact Lewis Bond at [Apply online] for more information.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Customer Service, Customer, Service, Administration, Inbound Calls, Banking, Mortgage
- qualifications
- Previous Customer Service experience is advantageous!
- education
Secondary School/High School
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