Main characteristics
- Location
- Melbourne, Victoria
- Company
- Michael Page
- Employment type
- Temporary
- Category
- Human Resources
- Industry
- Industrial / Manufacturing
Job summary
About Our ClientOur client is an internationally recognised brand, who are distributor and wholesaler of whitegoods that supports and improves everyone's quality of life. Supporting a wide variety of large key clients across APAC and Europe they require a new Customer Service officer to join their team. This temporary to permanent, full-time role is an excellent opportunity for a candidate who enjoys fast-paced customer service environment and has a strong desire to learn and grow in a fast-paced role.
Job Description
Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:
- High-volume sales order data entry of customer orders, daily, using SAP.
- Answering inbound calls from customers.
- Forwarding customer feedback and complaints to the relevant stakeholder to fix, immediately.
- Organising freight and shipping for client orders and providing ETAs.
- Development of customer relationships through high quality communication skills and customer service.
- General ad-hoc requests as required by the customer service and administration team.
The Successful Applicant
We are looking for a friendly and hardworking Customer Service Officer, who has a passion for customer interactions and likes to be in a high-volume environment. To be successful, you'll need to have excellent data entry skills, great communication skills, and be friendly interpersonally. This is a fast-paced role and one where you'll be able to respond with over 60 requests, daily. This role will be required to working Monday - Friday, full-time hours, and this will be an in-office role.
What's on Offer
You would be joining a growing and expanding team and business that values, respect, care, and teamwork plus additional benefits of:
- Scoresby Location.
- Free & Secure Parking.
- 3-Month Temp to Perm Role.
- Brand New Offices!
- $33 - $35 per hour plus Superannuation.